Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
ServiceMax
SLA
DataGuide
Salesforce
Architect
Lead
Job Details
Key Responsibilities:
- Led End-to-End Architecture & Design: Directed the full lifecycle design and architecture of Salesforce and ServiceMax solutions, ensuring seamless integration with existing enterprise systems and business processes.
- Set up and optimized Dispatcher Management, Service Teams, and Technician configurations in ServiceMax to support intelligent scheduling, streamline dispatch operations, and improve technician utilization across field service operations.
- Knowledge in ServiceMax solution, including Data Guide, Core field service modules (Installed Products, PM Plans, Service Contracts, SLAs, Offline Clients), and mobile applications (FSA for iPad, FSA for Laptop, ServiceMax Go) will be appreciated.
- Continuously researching and evaluating emerging AI-driven features in ServiceMax, including predictive maintenance, intelligent scheduling, and service optimization.
- Technical Requirements & Collaboration: Collaborated closely with business stakeholders to capture and refine requirements, translating them into precise technical specifications and solution designs.
- Best Practices & Governance: Defined and enforced architectural standards, data security policies, and performance optimization strategies across ServiceMax and Salesforce platforms.
- Technology Leadership & Mentorship: Provided ongoing technical leadership and mentorship to development teams, ensuring high-quality solution delivery aligned with best practices.
- Platform Awareness & Innovation: Continuously monitored ServiceMax and Salesforce platform updates, ecosystem enhancements, and emerging technologies to inform long-term strategic planning.
The ideal candidate needs to have:
- Minimum of 4-5 years of hands-on ServiceMax experience (design, configuration, and implementation).
- Knowledge of designing and implementing core ServiceMax functionality for Work Orders, Preventive Maintenance, Entitlements and SLAs, Service Maintenance Contracts, Parts Orders and Inventory, Installed Products, etc
- Experience in design and setup for ServiceBoard (Engineer Dispatch and Scheduling)
- Experience in design and setup for DataGuide (Field Engineer Automated Checklists)
- ServiceMax Go! Mobile experience
- Familiar with Salesforce ServiceCloud and Knowledge
- Good communication, written and oral, with business functional leads, managers, and IT leads
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.