Salesforce UX Expert

About Our Team

Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. We are an organization that provides federal agencies instant access to experienced and talented professionals who understand their unique challenges and know the most efficient ways to address them. We are continually investing in resources and talent, so we stay prepared with specialized teams in place who are experts in creating tailored technologies. Our solutions empower Federal organizations to grow, modernize, and succeed in a rapidly evolving landscape.

We value all voices and want to attract talent from all backgrounds. We're on the lookout for individuals who are passionate about technology and thrive in environments where problem-solving is approached with creativity and enthusiasm. If you're someone who enjoys continuously expanding your skill set while tackling real-world business problems, you'll feel right at home with us. Veterans and military spouses are especially encouraged to bring your unique and valuable experience to our team.

About the Role

As a Salesforce UX Expert, you will play a pivotal role in defining the user experience, defining agile backlogs, and designing intuitive and user-centric Salesforce interfaces to maximize usability, efficiency, and satisfaction for our clients. This position transcends traditional business analyst roles, requiring a unique blend of technical expertise, design proficiency, and business acumen. Additionally, you will ensure that the Salesforce applications are compliant with Section 508 accessibility standards, making them accessible to users with disabilities. The ideal candidate will have a background in Information Technology, Computer Science, or Mathematics, along with 3 years of experience in UI/UX design, Agile elaboration, customer interaction and Salesforce customization.

Responsibilities:

• Collaborate closely with client stakeholders across the organization to understand and define user personas, business requirements, workflows and stakeholder objectives for various projects.
• Conduct comprehensive user research and analysis to refine personas, define user needs, identify pain points, and opportunities for improvement to the current user experience.
• Define and elaborate agile product backlogs for Salesforce projects, working closely with client stakeholders, users, and our technical Salesforce team.
• Work closely with technical teams to define user stories that customize and configure the Salesforce platform to automate processes, optimizing workflows and enhancing overall system usability.
• Conduct accessibility audits, identify accessibility barriers, and implement remediation efforts to ensure that the Salesforce applications are compliant with Section 508 accessibility standards.
• Design wireframes, prototypes, and user interfaces for the Salesforce platform, ensuring alignment with stakeholder objectives and industry best practices, including seamless and intuitive user journeys across all modules and functionalities.
• Lead UI/UX design workshops and presentations for project stakeholders, effectively communicating design concepts and gaining buy-in
• Conduct usability testing and gather feedback to iterate and refine design solutions, ensuring optimal user experience and satisfaction.
• Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews, contributing to the successful delivery of the project.
• Provide guidance and support to development teams, ensuring successful implementation of design solutions and adherence to project timelines.
• Stay updated on latest trends and developments in UI/UX design, Salesforce technology, and industry best practices, continuously enhancing skills and knowledge.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or Mathematics.
• 3 years of experience in UX design for Salesforce implementations, preferably within the context of large-scale projects.
• Proficiency in industry-standard UI/UX design tools such as Adobe XD, Sketch, or Figma.
• Familiarity with Section 508 accessibility standards and guidelines.
• Experience with Salesforce platform customization and configuration, particularly in automation projects, is preferred.
• Strong understanding of Agile methodologies and experience working in Agile environments.
• Excellent communication, collaboration, and presentation skills, with the ability to effectively engage with project stakeholders.
• Analytical mindset, attention to detail, and a passion for delivering exceptional user experiences in complex technical environments.