Scrum Master II

Pay: $60.00 - $70.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description:
We are seeking an experienced Scrum Master with strong project management skills and Power BI expertise to support our Contact Center IT team. The ideal candidate will be responsible for facilitating Agile methodologies, managing projects, and leveraging data visualization to drive continuous improvement.

Key Responsibilities:

• Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Lead teams working in a SCRUM and KANBAN framework
• Develop solutions collaborating with external teams and removing impediments.
• Coordinate work, releases and technical changes communicating with IT teams and CCO leadership
• Create and manage JIRA boards to manage project, deliverables
• Support product owner communicating business objectives to
• Present to leadership about the team progress during Sprint reviews and other meetings
• Works with the Product Owner to ensure
• Design, develop, and maintain Power BI dashboards for KPI tracking and reporting
• Coach the team on Agile principles and practices, ensuring adherence to Scrum framework
• Manage project timelines, resources, and deliverables using project management tools and techniques
• Identify and remove impediments to team progress, fostering a culture of continuous improvement
• Develop and maintain Power BI dashboards and reports to track team performance and project metrics
• Collaborate with stakeholders to gather requirements and ensure alignment with business objectives
• Facilitate communication between the development team and product owner
• Mentor team members on Agile practices and support their professional growth

• Bachelor's degree in Computer Science, Information Technology, or related field
• Certified Scrum Master (CSM) or equivalent certification
• Agile leadership experience developing technological solutions. Experience working with Contact Center solutions for Voice is a plus.
• Minimum of 3 years of experience as a Scrum Master, project manager or equivalent experience in an IT environment
• Strong project management skills with PMP certification preferred
• Proficiency in Power BI for creating dashboards and reports
• Experience working with contact center technologies and IT support teams
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Familiarity with Agile project management tools (e.g., Jira, Trello)

• Knowledge of ITIL framework and IT service management principles
• Prior work experience in the Contact Center
• Experience with cloud technologies (e.g., AWS, Azure)
• Familiarity with contact center platforms and technologies
• Understanding of data analysis and statistical concepts

If you are passionate about Agile methodologies, project management, and data-driven decision making, we encourage you to apply. Join our team and help drive excellence in our Contact Center IT operations!
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

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