Senior AWS Engineer

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Hi,

This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.

I would appreciate it, if you can forward this email to your contacts who might be interested, if you are not available.

Position: Senior AWS Engineer

Work Location: Hartford, CT (Onsite)/Minneapolis, MN (Onsite)

Duration: Long Term Contract

Job Description:

As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geographies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.

Primary Responsibilities:

• Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation.
• Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies.
• Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows.
• Develop and maintain applications using JavaScript, ReactJS, and Node.js
• Ensure seamless API integration with RESTful services and middleware components.
• Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs).
• Utilize GitHub and GitHub Actions for version control and CI/CD automation.
• Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards.
• Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools.

Required Qualifications:

• Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation).
• Proficiency in JavaScript, ReactJS, and Node.js
• Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
• Experience designing and building call flows and routing in contact center systems.
• Expertise in prompt engineering, NLP, and ML frameworks.
• Strong API integration skills (RESTful services, middleware).
• Excellent teamwork and communication skills.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com

Regards,

Vinod P V | Sensiple Inc.,

vinod dot pv at sensiple dot com

7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.