Senior Applications Engineer Marketing Technologies

The Senior Applications Engineer Marketing Technologies acts as IT owner of several applications and platforms owned by the firm s Business Development team. These include CRM, experience management and various other solutions. This is a highly skilled technical position responsible for day-to-day oversight, support and administration of assigned systems.

In this capacity, the Senior Applications Engineer Marketing Technologies will:

• IT owner of several enterprise solutions owned by the Business Development team;
• Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
• Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
• Provide direct oversight and management of various solutions, as assigned;
• Act as subject matter expert for those systems and provide technical support, as needed;
• Ensure the health and stability of all solutions owned;
• Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end-user questions, etc.;
• Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
• Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTech\Business Development space;
• Monitor, track and report on performance and capacity. Responsible for capacity planning;
• Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
• Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
• Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
• Adhere to and participate in IT s Change Management, SDLC and incident management processes;
• Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
• Provides coaching to junior analysts; and
• Work with Quality Assurance on test scripts, procedures, and remediation.

Proficiencies:

• Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
• Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Knowledge of system integrations including APIs, web services, FTP, and database-to-database;
• Ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
• Ability to work with desktop and mobile applications for their installation and configurations;
• Ability to work with SQL Server, SQL development/queries, and reporting tools;
• Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
• Familiarity with scripting languages such as PowerShell;
• Familiarity with security best practices and procedures; and
• Familiarity with data governance best practices and procedures.

Qualifications:

• At least 2 years Foundation experience and equivalent working with CRM solutions (required);
• At least 7 years of information technology experience (required);
• At least 5 years experience working with and supporting enterprise platforms (required);
• At least 3 years executive level engagement and customer service (preferred); and
• At least 3 years of experience in a professional services or legal environment (preferred).