Overview
On Site
Full Time
Skills
POP
Service Level
Preventive Maintenance
Hardware Troubleshooting
Software Configuration
Computer Hardware
Forms
Inventory
Regulatory Compliance
NIST 800-53
Mergers and Acquisitions
Remote Access
Repair
Field Service
Technical Support
Hardware Management
Network
Routers
Cabling
Adapter
ServiceNow
Communication
Documentation
IT Security
Expect
Video
Job Details
Summary
The Infrastructure Remote Maintenance Technician is responsible for providing onsite and remote hardware and workstation support to County sites and Points of Presence (PoP) locations in alignment with established Service Level Agreements (SLAs). This role ensures workstation, peripheral, and infrastructure devices remain operational, compliant, and secure by performing diagnostics, repairs, replacements, installations, and preventative maintenance. The technician documents all activities in ServiceNow and escalates critical events to maintain service availability and meet performance requirements.
Your role in our mission
What we're looking for
What you should expect in this role
The Infrastructure Remote Maintenance Technician is responsible for providing onsite and remote hardware and workstation support to County sites and Points of Presence (PoP) locations in alignment with established Service Level Agreements (SLAs). This role ensures workstation, peripheral, and infrastructure devices remain operational, compliant, and secure by performing diagnostics, repairs, replacements, installations, and preventative maintenance. The technician documents all activities in ServiceNow and escalates critical events to maintain service availability and meet performance requirements.
Your role in our mission
- Perform field service dispatch calls to County and Depot locations, providing hardware repair, replacement, and maintenance services.
- Support workstation hardware, peripherals, software configuration, and imaging in compliance with project standards.
- Install and configure routers (e.g., VeloCloud), cables, adapters, and connectors for proper hardware functionality.
- Document activities in ServiceNow tickets and complete Service Maintenance Activity (SMA) forms for inventory changes.
- Ensure compliance with NIST 800-53 Rev. 4 (MA-2, MA-5, MA-6, MA-7) standards for maintenance, remote access, and sanitization.
- Respond promptly to dispatch, diagnosis, and repair time requirements based on ticket priority:
- Urgent/High: Dispatch ? 2 hours, Diagnose ? 1-2 hours, Repair ? 2-4 hours
What we're looking for
- 2+ years of field service, IT support, or hardware maintenance experience.
- Proficiency in workstation setup, configuration, imaging, and peripheral support.
- Knowledge of network equipment installation (routers, cabling, adapters).
- Experience with ticketing systems (preferably ServiceNow).Strong troubleshooting, communication, and documentation skills.
- Familiarity with data sanitization tools (BitRaser, BitLocker) and IT security standards.
What you should expect in this role
- This position will require you to commute to South San Jose, CA area.
- Valid driver's license and ability to travel to County and Depot locations.
- Video cameras must be used during all interviews, as well as during the initial week of orientation
- The deadline to submit applications for this posting is October 3, 2025
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.