Technical Business Analyst

The Business System Analyst has the primary role to collaboratively work with leaders in our Business and IT areas to identify and document business flows, ideas, issues, opportunities and translate into requirements.

TRUE BA, someone who has a “tech” background/knowledge and mindset (think BSA)

Someone who gets into the weeds, questions the data, thinks outside the box, finds alternative ways to achieve a positive outcome

Does not want a Hybrid between a BA & PM, its either one or the other…

The leadership/c-suite is fairly new to the “it” way of doing things, understanding “projects” how they work, where the data comes from, how gaps are determined and how to put a plan in motion to move forward. 

This person would need to Lead a conversation, be methodical, get into the weeks, not only understand the role but how to work through the problems, someone who can align between software development and business requirements.

Helping to direct the stakeholders, building a trusting relationship, simplifying the process so they understand.

As work unfolds and changes need to be made, the BA also has the critical role of supporting the Project Manager with effective issue resolution with all stakeholders as we follow the change process.
Business relationship management

• Consult and partner with business process owners to continuously develop, improve and refine business requirements to organizational strategy.
• Provide the interface between the technical resource pool and business partners.

Facilitation

• Facilitate Process Mapping exercises to identify current state and then assist in identifying improvement areas.
• Plan, conduct and facilitate the analysis of complex business issues to be solved with process changes and information systems.
• Engage in multiple initiatives simultaneously and maintain ongoing awareness of project requirements.
• Lead and participate in a variety of project requirements gathering activities including gathering and documenting user requirements utilizing established departmental practices and templates.

Documentation

• Create documentation such as policies, procedures, workflows, process maps, and user guides.
• Work with end users and developer resources to keep documents up to date during project life cycle.
• Assist current IT staff in recording existing processes and organizing that knowledge base.

What's needed to be successful:

• Five or more years of experience as a Technical Business Analyst or Business Systems Analysis
• Cross-functional facilitation experience with a variety of stakeholders.
• Business Process Development experience combined with the demonstrated ability to work one on one or in groups with end users to elicit business requirements in a relationship-based manner.
• Ability to effectively illustrate design, development, and testing process both to our Business partners using non-technical jargon as well as IT partners for technical delivery.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Excellent communication skills (written, listening and verbal).
• Excellent interpersonal skills and demonstrated ability to effectively collaborate with a variety of people and cultures, within ATS business units as well as external customers, partners, and suppliers.
• A four-year degree in Information Technology or related degree (or equivalent experience)