Job title: Business Systems Analyst
Location: New Haven, CT (Remote)
Overview
The Business Systems Analyst will solicit, understand, and document the business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The business systems analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. They perform data analysis, data mapping, and data visualization. They work with the programming and architecture staff in designing solutions based on functional requirements including conducting gap analysis. The Business Systems Analyst must have an understanding off the business, functional, and technical aspects of both the business processes and the systems used within the portfolio they support including integrations points and impacts to other business units/systems.
Core Responsibilities - Evaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.
- Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Conducts data gathering and analysis to develop business requirements and assist in identifying business priorities and recommended timelines.
- Performs data mapping and data analysis. Creates data mapping and data visualization documents.
- Prepare business cases which define potential benefits, options for achieving
- these benefits through development of new or changed processes, and associated business risks.
- Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
- Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
- Conduct gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact.
- Prepare effort estimation including researching and estimating costs of upgrades and relevance of vendor packages.
- Evaluate release notes for vendor products. Determine impact to current business processes and assist in the business process redesign and documentation as needed for enhancements and revised processes.
- Perform requirements analysis. Document and communicate the results of the analysis.
- Translate business requirements into functional requirements in a clear manner that is comprehensible to developers, project team and business owner(s).
- Participate in technical design of solutions with programmers, solution architects, and other team members.
- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Develop and utilize standard templates to accurately and concisely write requirements specifications.
- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
- Select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
- Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.
- Provide leadership, training, coaching, and guidance to junior staff. Provides technical guidance to other team members.
- Triage and analyze incidents and problems. Provide clear analysis results including business impact.
- Assist business analyst(s) and test analyst(s) with duties as necessary.
- On-Call and/or after-hours work required.
Skill Qualifications
Required:
- Experience with life, annuity and universal life (UL) products
- Experience working with IT development staff on complex projects
- Strong technical background
- Strong Data analysis and presentation skills
- Ability to work collaboratively within a team environment to support deadlines
- Ability to handle multiple tasks concurrently
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
- Ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent documentation skills
- Excellent oral and written communication skills
- Fundamental analytical and conceptual thinking skills
- Experience creating detailed reports and giving presentations
- Excellent planning, organizational, and time management skills
- Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
- Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
- In depth experience with Agile methodologies
- Experience with Azure DevOps Boards
- Understanding of the digital platform, cloud applications, web services/APIs
- Data analysis skills including ability to perform intermediate to advanced SQL queries
- Competency in Microsoft applications including Visio, Word, PowerPoint and Outlook. Advanced skill in Excel including formulas, pivot tables, vlookup, and macros.
Preferred: - Scrum Master experience
- Experience with Ingenium Policy Administration system a major plus
- Experience with agent commissions, payroll and reporting
- Experience in test automation scripting
Education and Experience Qualifications [
Required: - BS or BA with emphasis in computer science, information systems or business administration
- 5-7 or more years related work experience
Preferred: - Certification of Competency in Business Analysis (CCBA) and/or Certified Business Analysis professions (CBAP) preferred
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