Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Cisco Spaces
global SMS tools
analytics
guest Wi-Fi onboarding workflows
CCNA
Job Details
Job Title: Senior Cisco Consultant (with SMS Tools & Guest Wi-Fi Experience)
Location Remote
Job Type Contract
Job Summary:
We are seeking a skilled Senior Cisco Consultant to design, deploy, and optimize global guest Wi-Fi and location services using Cisco s intelligent platform. The ideal candidate will have experience integrating SMS communication tools for guest engagement and marketing automation, with a strong background in guest Wi-Fi onboarding and data capture strategies.
Key Responsibilities:
- Lead configuration and administration of Cisco Spaces, including location-based services, engagement rules, and analytics.
- Implement and manage global SMS tools (e.g., Twilio, Sinch, Infobip) to support personalized guest engagement and multi-language communication.
- Design seamless guest Wi-Fi onboarding workflows, including captive portals, consent management, and branding.
- Integrate Cisco Spaces with marketing platforms and CRM tools to enable customer journey mapping and campaign targeting.
- Analyze Wi-Fi and location data to provide insights into customer behaviour, dwell times, and engagement performance.
- Work cross-functionally with IT, marketing, and operations teams to ensure platform scalability and data compliance (e.g., GDPR, CCPA).
- Provide support and training for regional IT teams and internal stakeholders.
- Stay current on Cisco Spaces updates, best practices, and partner ecosystem developments.
Required Qualifications:
- 5+ years of hands-on experience with Cisco Spaces in an enterprise or retail environment.
- Proven experience integrating SMS communication platforms in a global context (with support for various countries, compliance, and delivery optimization).
- Strong understanding of Wi-Fi onboarding, guest access portals, and related security/compliance concerns.
- Experience with API integration, webhooks, and automation tools.
- Familiarity with analytics tools (e.g., DNA Spaces Behaviour Metrics, Webex dashboards, Power BI).
- Excellent troubleshooting, communication, and documentation skills.
- Ability to manage multiple projects and work independently or as part of a global team.
Preferred Qualifications:
- Cisco certifications (e.g., CCNA Wireless, DevNet, or specific DNA Spaces training).
- Experience working in verticals like retail, hospitality, education, or transportation.
- Knowledge of CRM platforms like Salesforce, Adobe Experience Cloud, or HubSpot.
- Multilingual capabilities and cultural awareness for supporting international teams.
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