Overview
On Site
USD 111,000.00 - 130,000.00 per year
Full Time
Skills
Recruiting
Electrical Engineering
Onboarding
Laptop
Tablet
Smartphones
Printers
Remote Support
Computer Hardware
SAP
ArcGIS
Workflow
Collaboration
Inventory
Documentation
Emerging Technologies
Information Technology
Computer Science
Technical Support
Training
IOS Development
Microsoft Windows
Mobile Device Management
Master Data Management
Communication
Management
Employee Engagement
GRID
Job Details
About us
Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!
National Grid is hiring a Senior Coordinator, Electrical Construction and Maintenance Engineering for Massachusetts. This is a Hybrid Role - Must live within a commutable distance to one of our locations
Job Purpose
The Senior Technology Coordinator will serve as the frontline support for office and field-based teams, helping to implement and maintain the company's technology standards in remote and dynamic environments. From onboarding users on new software to resolving connectivity and hardware issues, this position ensures that project teams stay connected, productive, and equipped with the tools they need.
This is a high-impact role for someone who enjoys combining technical expertise with hands-on fieldwork, and who thrives in a fast-paced, collaborative setting.
Key Accountabilities
Deploy, configure, and maintain technology equipment (laptops, tablets, smartphones, hotspots, printers) across the Massachusetts territory, including at construction job sites
Provide on-site and remote support for troubleshooting hardware, software and connectivity issues (common applications include: SAP, Procore, OpenDoc, SharePoint, ArcGIS, Starlink, etc.)
Develop comprehensive training guides for business applications and train field staff on the use of company-approved apps, devices, and digital workflows
Coordinate equipment replacements, repairs, and upgrades
Collaborate with internal stakeholders to support rollout of new tech initiatives and ensure all equipment is up-to-date and functioning properly
Document common issues and create easy-to-use guides or training materials for field teams
Organize and ensure department SharePoint sites are accessible and functional
Maintain an inventory of all technological equipment and ensure proper documentation of repairs and maintenance
Stay current with emerging technologies and recommend updates or new tools to improve efficiency
Qualifications
Degree in Information Technology, Computer Science or a related field, or equivalent work experience
Proven experience in a technical support or training role, preferably in a field environment
Working knowledge of iOS, Windows, and mobile device management (MDM) tools
Excellent communication and interpersonal skills, with the ability to train and support diverse groups of users
Ability to work independently, manage multiple tasks in a fast-paced environment, and travel frequently to job sites
Valid driver's license with ability to travel across the National Grid service territory in Massachusetts to support various office and field locations.
More Information
Salary - $111,000 - $130,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!
National Grid is hiring a Senior Coordinator, Electrical Construction and Maintenance Engineering for Massachusetts. This is a Hybrid Role - Must live within a commutable distance to one of our locations
Job Purpose
The Senior Technology Coordinator will serve as the frontline support for office and field-based teams, helping to implement and maintain the company's technology standards in remote and dynamic environments. From onboarding users on new software to resolving connectivity and hardware issues, this position ensures that project teams stay connected, productive, and equipped with the tools they need.
This is a high-impact role for someone who enjoys combining technical expertise with hands-on fieldwork, and who thrives in a fast-paced, collaborative setting.
Key Accountabilities
Deploy, configure, and maintain technology equipment (laptops, tablets, smartphones, hotspots, printers) across the Massachusetts territory, including at construction job sites
Provide on-site and remote support for troubleshooting hardware, software and connectivity issues (common applications include: SAP, Procore, OpenDoc, SharePoint, ArcGIS, Starlink, etc.)
Develop comprehensive training guides for business applications and train field staff on the use of company-approved apps, devices, and digital workflows
Coordinate equipment replacements, repairs, and upgrades
Collaborate with internal stakeholders to support rollout of new tech initiatives and ensure all equipment is up-to-date and functioning properly
Document common issues and create easy-to-use guides or training materials for field teams
Organize and ensure department SharePoint sites are accessible and functional
Maintain an inventory of all technological equipment and ensure proper documentation of repairs and maintenance
Stay current with emerging technologies and recommend updates or new tools to improve efficiency
Qualifications
Degree in Information Technology, Computer Science or a related field, or equivalent work experience
Proven experience in a technical support or training role, preferably in a field environment
Working knowledge of iOS, Windows, and mobile device management (MDM) tools
Excellent communication and interpersonal skills, with the ability to train and support diverse groups of users
Ability to work independently, manage multiple tasks in a fast-paced environment, and travel frequently to job sites
Valid driver's license with ability to travel across the National Grid service territory in Massachusetts to support various office and field locations.
More Information
Salary - $111,000 - $130,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.