Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Bilingual
Korean
Logistics
SAP
RMA
Voice Of The Customer
SQL
Communication
Collaboration
Job Details
Job Title: Senior Digital Business Analyst
Location: San Jose, CA (onsite)
Duration: 12 months contract
Preferred Qualifications
- Experience working in a process innovation team.
- Prior exposure to cross-functional projects involving IT and business stakeholders.
- Preferred bilingual (Korean)
Description
- Analyze and document user Voice of Customer (VOC) feedback, then collaborate with the system team to identify root causes and develop effective improvement solutions.
- Analyze, document, and optimize various sales and logistics processes to enhance efficiency and system utilization.
- Spearhead high-performing cross-functional teams comprising senior managers, employees, SAP consultants, and external vendors.
- Cultivate synergy among IT, business units, and external partners to drive seamless integration and user adoption.
Requirements
- Bachelor s degree or higher with 4-5 years of hands-on experience as a power user of SAP Sales and Distribution (SD) and Logistics Execution (LE) modules.
- Strong functional knowledge of end-to-end sales and logistics processes, with demonstrated system-level understanding of SAP SD/LE (including Sales Orders, Deliveries, Invoicing, RMA, Inventory Management, Pricing, Customer Master, and Material Master).
- Strong working knowledge of writing and executing SQL queries for data analysis and reporting.
- Proven ability to analyze business problems, gather user requirements, draft clear development specifications, connect processes altogether, and collaborate effectively with development teams to deliver solutions.
- Experience in leading Process Innovation (PI) initiatives and driving cross-functional collaboration.
- Excellent documentation skills
- Quick adaptability to new IT systems and technologies.
- Excellent communication and leadership skills with the ability to collaborate effectively with global stakeholders.
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