Overview
Remote
USD 85.00 per hour
Full Time
Skills
Recruiting
Project Management
Preventive Maintenance
Performance Management
Analytical Skill
Google Cloud
Google Cloud Platform
GCD
RESTful
OAuth
JSON
XML
Analytics
Customer Relationship Management (CRM)
Machine Learning (ML)
Natural Language Processing
API
Customer Engagement
Customer Experience
Interactive Voice Response
Salesforce.com
ServiceNow
Artificial Intelligence
Routing
Collaboration
High Availability
Genesys
Cloud Computing
IT Management
Documentation
Training
Job Details
Date Posted: 08/15/2025
Hiring Organization: Rose International
Position Number: 487067
Industry: IT Company
Job Title: Senior Genesys Cloud CX3 Expert
Job Location: Remote, USA
Work Model: Remote
Shift: 8am - 5pm CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 85.00
Max Hourly Rate($): 90.00
Must Have Skills/Attributes: API, Architect, Cloud, Genesys, JSON, REST, XML
Experience Desired: Genesys Cloud CX3 implementations (5+ yrs); Proficiency in RESTful APIs, Oauth 2.0, and JSON/XML (5+ yrs); Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytic (5+ yrs)
Preferred Education: Bachelor's Degree
Preferred Certifications/Licenses: Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE)
**C2C is not available**
Job Description
***Only qualified Genesys Cloud CX3 Expert candidates to be considered for this position. ***
Education/Certifications:
* Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE) are highly desirable
Skills & Abilities:
* 5+ years of experience with Genesys Cloud CX3 implementations
* Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
* Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
* Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
* Familiarity with AI/ML tools and NLU/NLP technologies.
Role:
We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions.
This role requires deep technical expertise in Genesys Cloud CX3, API integrations, and AI-driven customer engagement.
You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions.
Responsibilities:
* Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns.
* Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow).
* Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots.
* Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
* Ensure high availability, security, and performance of the Genesys CLoud environment.
* Provide technical leadership, documentation, and training to internal teams.
* Troubleshoot and resolve complex issues related to integrations and platform performance.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 487067
Industry: IT Company
Job Title: Senior Genesys Cloud CX3 Expert
Job Location: Remote, USA
Work Model: Remote
Shift: 8am - 5pm CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 85.00
Max Hourly Rate($): 90.00
Must Have Skills/Attributes: API, Architect, Cloud, Genesys, JSON, REST, XML
Experience Desired: Genesys Cloud CX3 implementations (5+ yrs); Proficiency in RESTful APIs, Oauth 2.0, and JSON/XML (5+ yrs); Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytic (5+ yrs)
Preferred Education: Bachelor's Degree
Preferred Certifications/Licenses: Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE)
**C2C is not available**
Job Description
***Only qualified Genesys Cloud CX3 Expert candidates to be considered for this position. ***
Education/Certifications:
* Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE) are highly desirable
Skills & Abilities:
* 5+ years of experience with Genesys Cloud CX3 implementations
* Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
* Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
* Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
* Familiarity with AI/ML tools and NLU/NLP technologies.
Role:
We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions.
This role requires deep technical expertise in Genesys Cloud CX3, API integrations, and AI-driven customer engagement.
You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions.
Responsibilities:
* Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns.
* Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow).
* Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots.
* Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
* Ensure high availability, security, and performance of the Genesys CLoud environment.
* Provide technical leadership, documentation, and training to internal teams.
* Troubleshoot and resolve complex issues related to integrations and platform performance.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.