Senior IT Manager

Salary: $100,000.00 - $120,000.00 Annually
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 15968
Department: Tax Assessor Collector
Opening Date: 12/11/2025
Closing Date: 12/25/2025 11:59 PM Central

Position Description
The Harris County Tax Assessor-Collector's Office (HCTO) is seeking an experienced Senior IT Manager to implement and administer innovative, user-centric technology solutions that support the Harris County Tax Assessor-Collector's mission and ability to serve and communicate with Harris County residents. This role is critical in shaping the Office's technology infrastructure and implementing technology that supports its operations, ensuring that IT systems and services are maintained and advanced.
The Senior IT Manager will also supervise a team of IT professionals and provide the Tax Office with up-to-date options on the latest software, hardware, and online tools to improve processes and increase the ability to leverage data for analysis and innovation.
This will be a hands-on role, in which the Senior IT Manager is expected to assist the software and hardware team with application architecture, design, coding, review, and lead the deployment activities, including production support, IT help desk of all the core systems of the Tax Office.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks, including:

• Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
• Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
• Additional Revenue Collection: Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs.

Duties and Responsibilities

Technology Vision, Strategy & Planning

• Guide the Tax Office's technology vision and long-term planning, focusing on innovative and user-centered solutions while identifying technological improvements to optimize efficiency and service.
• Collaborate with leadership to prioritize technology and best practices.
• Provide input and recommendations on technology enhancements and help with the development of IT requests to county leadership.
• Regularly prepare and disseminate clear, concise reports and communication detailing departmental activities and achievements in advancing the agency's technology agenda.

Technology Modernization & Implementation

• Oversee initiatives like cloud migrations, modernizing applications, and implementing cutting-edge hardware, emphasizing agile methodologies and sustainable asset management.
• Develop dynamic work plans for deploying client, web, and cloud technologies, ensuring these plans are agile, user-centric, and resource-efficient.
• Provide leadership to the Sprint and SCRUM teams, ensuring that application and software development are aligned with user needs and agency goals.

IT Operations & Support

• Maintain a deep understanding of IT systems to offer superior internal support, emphasizing quality customer service to end users.
• Manage a tiered support structure that addresses installation, troubleshooting, and upgrades and focuses on enhancing user experience and technology accessibility.

Leadership, Staff Development & Team Management

• Lead IT staff in delivering efficient, user-focused support.
• Allocate responsibilities to encourage creativity, problem-solving, and team development.
• Establish and promote continuing education and training for personnel.
• Ensure personnel compliance with HCTO policies and procedures concerning execution of duties and job performance.
• Hold team members accountable for their work, including ongoing team meetings, one-on-one conversations, status reports, and other appropriate communications.

Project, Vendor & Stakeholder Management

• Coordinate with stakeholders, vendors, and internal teams to ensure timely, budget-friendly, and quality completion of technology projects from initiation to completion.
• Evaluate vendors and track performance to ensure compliance with vendor service level agreements.

General Management Duties

• Review and approve personnel time records.
• Perform regular personnel reviews and recommend/implement adjustments.
• Perform other duties as assigned.

Harris County is an Equal Opportunity Employer

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If you need special services or accommodations, please call or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

• Bachelor's degree in information technology, Computer Science, or related field from an accredited institution within the U.S. Required education and experience may be substituted for each other on a year-for-year basis.

Experience:

• Eight (8) years of experience in information technology plus experience in managing a technical support team. Requires experience with business support models, including outsourced, fully managed, and co-location.
• Strong understanding of IT infrastructure, support operations, and service delivery.
• Excellent communication, leadership, and organizational skills.

Additional Requirements

• Must possess a valid Texas driver's license and maintain an acceptable driving record. This position requires travel to remote tax office locations and other county facilities; therefore, the selected candidate will be subject to a Motor Vehicle Record (MVR) check as part of the hiring process. Employment is also contingent upon the successful completion and favorable results of a criminal background check and substance abuse screening.

Knowledge, Skills & Abilities:

• Innovative Thinking: Ability to bring new, creative technology solutions.
• Agile Project Management: Skilled in adaptable, efficient project delivery.
• User-Centered Design: Focus on creating technology that meets user needs.
• Strategic Technology Planning: Can develop technical strategies for agency goals.
• Leadership and Teamwork: Strong leadership and supervisory skills, with the ability to guide staff and manage multiple priorities.
• Effective Communication: Can convey complex technical concepts to stakeholders. Ability to communicate effectively with staff, leadership, vendors, and the public.
• Ethics and Compliance: Understanding of the legal/ethical aspects in government technology.
• Knowledge: Computer configuration, implementation, and administration support.
• Technology: Angular, .NET, React, WordPress, SQL Server, Oracle

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information
Work Environment and Physical Demands:

• Work is performed primarily in an office setting, subject to frequent interruptions with extensive work at a computer workstation and site visits to various Tax Offices, Harris County, and community facilities, both outdoors and indoors.
• Flexibility to work evening and weekend hours, and subject to occasional overnight travel to conferences and training sessions required. Required to be on-call, as needed.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• This role is a standard office role that requires remaining stationary for long periods of time, speaking for extended periods, walking, bending, reaching, stretching, climbing, occasional lifting up to 50 lbs., or similar activities (e.g., filing, delivering, sorting, pulling, pushing).
• The position requires frequent interaction with staff across the department and the ability to manage moderate noise or technical disruptions during sessions.
• A frequent volume of work and deadlines may impose strain on a routine basis.

Position Type and Typical Hours of Work:

• Monday-Friday 8 am - 5 pm; subject to overtime, on-call and weekends

Work Location:

• Downtown: 1001 Preston St., Houston, TX 77002

Open Until Filled / Reviewing Applications on a Rolling Basis
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Information technology
• Computer Science
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Please describe your educational background (i.e. diploma, degree, certifications, etc.) including the level of education completed, area of study, and completed major and minor programs.
04

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

05

This position requires possession of a valid Texas-issued driver's license with reliable transportation and a good driving record. Do you meet the above requirement?(Please be sure to include all related details in the Certificates and Licenses section of your application.)

• Yes, I have reliable transportation with a valid driver's license (Texas) and a good driving record.
• Yes, I have reliable transportation with a valid driver's license and a good driving record, but understand I must obtain a Valid Texas Driver's License prior to the start date
• No, I'm not interested

06

Which of the following best describes your verifiable experience in information technology?(To be considered, qualifying experience must be documented in your application's employment history))

• Less than eight (8) years
• Eight (8) years or more
• I do not have this experience

07

Please describe your experience in the field of information technology. Which systems have you used, and at what level?To be considered, qualifying experience must be documented in your application's employment history.Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
08

Do you have experience in managing a technical support team?

• Yes
• No

09

If you answered yes regarding the previous question(s), please describe your verifiable experience in managing a technical support team. NOTE: Please DO NOT use "See Resume" as we do not use resumes for qualifications.(Type N/A if not applicable)
10

Please describe your experience with business support models, including outsourced, fully managed, and co-location.To be considered, qualifying experience must be documented in your application's employment history.Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
11

Which of the following systems are you familiar with and knowledgeable in?Please select all that apply.

• Angular
• NET, React
• WordPress
• SQL Server
• Oracle
• Other
• I have no prior experience with this.

12

Are you currently employed by or on assignment with a staffing agency to perform work for the Harris County Tax Office?

• Yes
• No

13

Do you have a family member who is currently employed with the Harris County Tax Office? If yes, please provide their first and last name.
14

Are you now employed or have you previously been employed by Harris County?

• Yes, I am now employed or have been previously employed by Harris County
• No

15

If you answered 'Yes' in response to the previous question, which Harris County department were you most recently employed by? Please enter 'N/A' if not applicable.
16

If previously employed by Harris County, please provide your employee ID number or the full name under which you were employed in the space provided. Please enter 'N/A' if not applicable.
17

If you were previously employed by Harris County, are you currently eligible for rehire with that department?

• Yes
• No

Required Question