Senior IT Support Specialist

Hi,

Greetings from Bits & Bytes Technology Solutions!

We have the below given urgent requirement with one of our clients. Please let me know if you are interested.

Role : Senior IT Support Specialist

Albany, NY (Onsite)

Contract

JD:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

78 Months - Technical Experience in end-user desktop troubleshooting and support.

78 Months - Technical Experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.

72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now)

48 Months - Experience managing and prioritizing support calls

72 Months - Experience with Microsoft Suite of products as well as Desktop O/S

48 Months - Experience workings as a support manager in a IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.

48 Months - Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators

72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment.

24 Months - Experience with internet-based teleconference software support (e,g, Webx, MS Teams, Zoom)

Thank you

Best Regards,

Jaya Arulanandam

Bits & Bytes Technology Solutions, Inc.