Senior Investment Technology Quality Assurance and Support Leader

Company:
MMC Corporate

Description:

Mercer Investments is a leading global investment management organization undergoing a major multi-year transformation. We are implementing a comprehensive target operating model (TOM) that includes portfolio management, trading, compliance, middle/back office, performance, data, analytics, and client-facing services. Our strategic partnerships include State Street Alpha, Factset, Jacobi, MS Dynamics, and other leading vendors, alongside next-generation data platforms leveraging AI and advanced analytics. This is a hybrid role based in Boston, MA.

Senior Investment Technology Quality Assurance and Support Leader

We will count on you to:

• Develop and execute comprehensive QA strategies across unit, system, UAT, and production readiness testing to ensure high-quality technology implementations.
• Oversee and coordinate testing activities with end users, vendors, and internal teams across multiple regions and systems, ensuring timely issue remediation and retesting.
• Lead the design and implementation of robust support models, managing smooth transitions from testing to production and ensuring proactive post-go-live support.
• Collaborate closely with vendors, technology teams, data operations, and business stakeholders to deliver seamless, reliable, and scalable investment technology solutions.
• Drive a culture of quality, accountability, and continuous improvement while mentoring junior team members and vendor support staff.

What you need to have:

• Proven experience with investment management application suites such as State Street Alpha (CRIMS, ADP, SS MO/BO) and related middle/back office, analytics, and reporting systems.
• Extensive background in front-to-back investment management systems, both vended and custom-built.
• Demonstrated success in designing and managing complex support organizations involving vendor and internal resources.
• Strong understanding of investment operations, portfolio management, trading, compliance, and data workflows.
• Exceptional communication and stakeholder management skills, with the ability to engage effectively at all organizational levels.
• Experience in large-scale transformation programs with phased implementations and iterative improvements.
• Familiarity with testing methodologies, support frameworks, and change management in investment technology environments.

What makes you stand out:

• Knowledge of data platforms, analytics, and AI applications within investment management.
• Experience managing multi-vendor environments and working with strategic technology partners.
• Project management certification or experience, such as PMP or Agile methodologies.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.