Senior Network Engineer

Minimum Requirements:

• Minimum of ten (10) years' experience in providing application development support in a multi-user, LAN-based, Microsoft Windows environment.
• Five (5) years' experience with Amazon Web Services/backups.
• Ten (10) years' experience installing, configuring, and supporting Microsoft Windows 7/10Pro, Office 2013-2019, and Office 365 cloud services.
• Five (5) years' experience providing remote and on-site support of hardware and packaged software over a WAN.
• Five (5) years' experience designing, installing, configuring, operating, managing, and troubleshooting problems on a WAN consisting of Cisco routers and switches.
• Five (5) years' experience installing, configuring, operating, managing, and troubleshooting problems with the Highview Imaging Application.
• Five (5) years' experience in providing help desk/application support services to a minimum of 300 users.

Duties:

• Responsible for the design and implementation of large data communications or telecommunications networks. Plans and monitors the installation of communications circuits. Manages and monitors local area networks and associated equipment (e.g., bridges, routers, modem pools, and gateways).
• Conducts short- and long-term planning to meet communications requirements. Responsible for the design and implementation of LANs/WANs using hub switching and router technology.
• Performs hardware/software analyses to provide comparative data of performance characteristics and suitability within the existing systems environment
• Prepares trade-off studies and evaluations for vendor equipment. Generates network monitoring/performance reports for LAN/WAN utilization studies.
• Recommends network design changes/enhancements for improved system availability and performance.

Education:

• A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline. If applicable, shall be certified as network engineer for the specific network operating system as defined in the State task request. The certification criteria are determined by the network operating system vendor.

Specialized Experience:

• Seven (7) years of progressive experience in planning, designing, implementation, and analyzing data or telecommunications networks. Must have experience with network analysis/management tools and techniques and be familiar with Personal Computers (PCs) in a client/server environment. Must be familiar with IT technology and long-distance and local carrier management.

Scope of Work

• Work in cooperation with the other contractors, ROW staff, and other state agencies.
• Install and configure microcomputers, servers, storage devices, printers, scanners, communications devices, cabling, LAN drops, and network equipment.
• Deploy new state-procured equipment and software to the existing network.
• Create/restore workstation images.
• Troubleshoot workstation network connectivity issues.
• Troubleshoot issues regarding all hardware and software.
• Install software/hardware on workstations and servers, as required.
• Provide image transfer from the electronic document management system in the compatible file format acceptable to other state agencies. Must lead the configuration, operation, and delivery of the replicated deliverables.
• Provide maintenance and enhancements to the ROW website.
• Develop and lead in the design, installation, configuration, and operation of the replication process for a disaster recovery site implementation.
• Conduct performance measurements and analysis leading to recommendations for improving network performance.
• Conduct analysis, design, installation, configuration, and operation of the email software.
• Design, maintain, and improve the ROW WAN and ROW LAN structure.
• Configure network software and hardware for efficient and effective network performance and data security.
• Monitor the performance of network software and hardware through network management and diagnostic programs and utilities.
• Configure microcomputers, communications equipment, and network equipment for maximum efficiency.
• Analyze microcomputer and network activity records and recommend and implement software and hardware upgrades and improvements.
• Diagnose software and hardware problems and adjust or coordinate service from software and hardware vendors and the State hardware maintenance vendor.
• Provide expert technical advice and guidance to ROW regarding IT directions, software or hardware enhancements, and software or hardware purchase recommendations.
• Deploy, upgrade, and configure new and existing hardware and software in the 25 ROW locations while incorporating testing and quality assurance measures.
• Aid with operational tasks such as file restores, volume configuration, print-related problems, and other tasks usually handled by the ROW's PC Administrator.
• Troubleshoot failures in operational tasks and undertake corrective measures.
• Utilize a secure remote access method for troubleshooting and problem resolution.
• Support secure remote access to computer systems and file transfers to and from ROW offices and other State agencies using Internet protocol.
• Provide on-site/field service support and secure remote access statewide during Normal Business Hours for ROW Application, desktop software, server software, network systems, and other computer systems.
• Manage the daily backup of the central ROW servers. Take corrective action when backups fail.