Senior Product Analyst

Job Title: Senior Product Analyst Product Operations & Compliance

Location: Berkeley Heights, NJ (Onsite M-F) Fulltime / W2 - with Infinite Computer Solutions

Job Description:

The Senior Product Analyst will be responsible for ensuring product operations excellence by collaborating with both internal and external stakeholders to streamline client onboarding, maintain compliance, and enhance overall product support. This role will play a critical part in tracking compliance activities, managing client communications, and driving process improvements for operational efficiency.

Key Responsibilities:

• Develop and manage internal and external communications regarding product or network rule changes in collaboration with the Communications team.
• Project manage and track compliance-related activities, particularly for Zelle EWS non-compliance notifications and communications.
• Organize and ensure timely completion of compliance documentation while coordinating with client-facing teams to maintain effective communication.
• Identify client feedback-driven enhancement opportunities and collaborate with Product Management to prioritize them for future releases.
• Establish and refine internal support processes to enable prompt responses to client-facing issues.
• Develop documentation processes to capture and share knowledge gathered from issue resolution, promoting self-help practices among internal teams.
• Work with Product Management and Legal teams to coordinate and submit waivers for non-compliance with third-party network rules.
• Maintain an ongoing issues log with third-party partners and collaborate with the Strategic Partnerships team to track and resolve open issues.
• Partner with Professional Services and Program Management teams to define and improve client onboarding procedures.
• Lead cross-functional team meetings to drive alignment and achieve key business outcomes.

Required Qualifications & Experience:

• 7+ years of experience in financial services and technology environments.
• Experience with electronic payments and payment networks.
• Proven experience in internal and external support roles with a focus on compliance and operations.
• Strong attention to detail and ability to manage multiple workstreams simultaneously.
• Experience establishing and improving internal business processes.
• Strong problem-solving skills with the ability to proactively identify and resolve issues.
• Ability to work independently while maintaining alignment with cross-functional teams.
• Excellent written and verbal communication skills for drafting internal and external product documentation.
• Experience collaborating with cross-geographical and international teams.

Preferred Qualifications:

• Prior experience working with legal and compliance teams.

Education:

• Bachelor s degree in Finance, Business, Engineering, or a related field.