Senior Salesforce Developer

NOTE The first review of applications will be on Wednesday, September 24, 2025. Please submit your application by 12:00 p.m. (PST) on Wednesday, September 24, 2025, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews the week of October 13, 2025.

About the Department

The City of San Jose innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.6 billion, with approximately 7,000 employees, serving about 1 million residents and 60,000 businesses in the heart of Silicon Valley.

The Information Technology Department's (ITD) mission is to enrich the quality of life in San Jose through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San Jose. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly for the public good.

Promoting the City's commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San Jose is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San Jose residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San Jose, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the site to learn about our culture, vision, leadership, and innovative initiatives.

Position Duties

The City of San Jose is hiring for a Senior Salesforce Developer (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD). The purpose of the position is to support the City's two-year program to expand San Jos 311 s internal capacity for coding and customer service. The Senior Salesforce Developer will provide the technical support necessary to focus on digital service delivery analysis and improvement, as well as the development of new services that bridge access, language, and ease of use barriers disproportionately experienced by underserved portions of our community. Key duties may include, but are not limited to:

1) Technical Leadership & Development: Lead architectural design and development within our CRM ecosystem, including Salesforce platform customizations, MuleSoft integrations, and Java applications that connect with downstream city systems. Design high-accessibility applications using modern programming languages while maintaining consultative leadership and collaborative communication with cross-functional teams.

2) Application Customization: Design and develop highly usable, accessible application solutions by customizing platforms and leveraging modern programming languages. Contribute to the full software development lifecycle, including design, development, implementation, upgrades, and testing, ensuring timely and efficient delivery. Build custom applications, features, and integrations within the Salesforce platform to meet evolving business needs.

3) Maintenance & Operation: Provide ongoing support and maintenance for the CRM solution on the Salesforce platform, including troubleshooting and resolving system issues to ensure optimal performance. Stay current with the latest Salesforce technologies, best practices, and industry trends to proactively identify opportunities for improvement and innovation.

4) Platform Management & Innovation: Provide comprehensive Salesforce CRM support, including troubleshooting, maintenance, and custom feature development, while staying current with emerging technologies and industry best practices. Collaborate with software vendors to enhance system capabilities and resolve technical challenges that impact community service delivery.

5) Quality Assurance & Documentation: Execute full software development lifecycle activities, including design, testing, implementation, and upgrades, while creating robust technical documentation and user guides. Develop analytics reports to monitor digital asset performance and track community engagement with online services.

6) Stakeholder Coordination: Build and maintain strategic partnerships with vendors and internal city departments to ensure seamless service delivery and continuous improvement of digital infrastructure serving our community.

Minimum Qualifications

Education and Experience: A Bachelor s Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support.
Acceptable Substitution:

• Additional years of increasingly responsible, directly related work experience may be substituted for education on a year-for-year basis up to two (2) years.

• Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience, which includes lead technical work in development, implementation, and maintenance of electronic business systems/solutions or application development and/or support.

Required Licensing (such as driver's license, certifications, etc.):

• Possession of a valid State of California driver's license may be required.

• Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required.

Competencies

The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

• Experience in administration, configuration, development, implementation, Apex/Lighting, and support with Salesforce (SFDC) platform.

• Experience working with Dialog Flow in Salesforce customization, Security Access, Workflow Approvals, Data Validation, data utilities, analytics, and support activities.

• Experience in SFDC using Lightning Web Components, Apex Language, Visual Force Pages, Classes, Triggers, Indexes, Locks, Web Services, Components, Tabs, Apex Web Services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing Rules, and Workflows.

• Experience in Lighting Process builder flows, Connect API, Chatter, and quick Actions.

• Experience in Trigger Framework, Recursive Trigger, and VF Remoting.

• Experience in using and managing version source control systems such as GitHub.

• Knowledge of programming concepts, coding practices, and troubleshooting procedures, including but not limited to system support, system maintenance, and assisting with software implementation.

• Experience in script languages like XML, CSS, JSP, and WSDL.

• Knowledge in implementing Integration with MuleSoft.

• Knowledge of implementing ESRI Maps in Salesforce Lightning pages is highly desirable.

• Experience gathering and documenting technical requirements to address bug fixes and develop enhancements or new functionality.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Planning - Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people s ideas and thoughts.