Senior Service Now Leader

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

ServiceNow administration and development
ITIL
JavaScript
Glide API
Flow Designer
and ServiceNow Studio
ITOM Discovery
Event Management
or Performance Analytics
Agile/Scrum
REST/SOAP web services
API
Flow Designer

Job Details

Senior Service Now Leader

Location: Newark, NJ (Hybrid)

Duration: 12+ Months

Short Description:

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery-aligning technology, processes, and teams for measurable business outcomes.

Complete Description:

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.

Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.

System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems.

Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.

Security & Compliance: Implement role based access controls, monitor platform performance, and ensure compliance with security policies.

Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.

Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

4+ years of hands on ServiceNow administration and development experience.

Strong understanding of ITIL processes and best practices.

Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.

Experience with ServiceNow integrations using REST/SOAP web services.

Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).

Experience with ITOM Discovery, Event Management, or Performance Analytics.

Knowledge of Agile/Scrum methodologies.

Soft Skills

Excellent written and verbal communication abilities.

Strong stakeholder management and collaboration skills.

Ability to prioritize and manage multiple projects simultaneously.

Required / Desired Skills

  • hands on ServiceNow administration and development experience Required 5 Years
  • Strong understanding of ITIL processes and best practices Required 5 Years
  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Required 5 Years
  • Global Candidate Requirements

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