Senior ServiceNow Developer

Req ID: 37573

Summary

Senior ServiceNow Developer

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a Senior ServiceNow Developer to support the design, configuration, development, and maintenance of ServiceNow solutions in support of the Federal Communications Commission's (FCC) Enterprise Technical Services (FETS) contract. The developer will work closely with the ITSM, cybersecurity, enterprise architecture, and quality service management teams to implement scalable, secure, and effective ServiceNow modules aligned to FCC business and operational goals.

Responsibilities

• Design and develop advanced ServiceNow modules and workflows, including ITSM, Project Portfolio Management (PPM), Discovery, Service Mapping, HR Service Delivery, and Customer Service Management
• Collaborate with business analysts, process owners, and technical leads to gather and implement requirements
• Translate business needs into technical requirements and develop scalable solutions using ServiceNow best practices
• Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs
• Support configuration management databases (CMDB), scripting, catalog items, and mid-server functionality
• Knowledge and experience implementing service catalogs, self-service portals, and CMDB accuracy.
• Create and manage service improvement stories within the Continual Service Improvement (CSI) registry
• Support the development of KPIs, dashboards, and reporting to track performance, ROI, and business value
• Contribute to the ServiceNow governance process and ensure compliance with change control and security policies
• Assist with platform upgrades, patching, testing, and migration to production
• Guide junior developers and support knowledge transfer within the team
• Other duties as assigned.

Qualifications

• Bachelor's degree and 4+ years of relevant experience; OR
• Associate and 6+ years of relevant experience; OR
• High School and 8+ years of relevant experience
• ServiceNow development experience, including custom application development and advanced module configuration
• Active ServiceNow Certified Systems Administrator
• Certified Application Developer and/or Implementation Specialist (preferred)

Knowledge, Skills, and Abilities:

• Experience supporting federal IT environments and aligning ServiceNow capabilities with FISMA, NIST 800-53, and Zero Trust principles
• Strong understanding of Agile development methodology and DevSecOps pipelines
• Excellent scripting skills (JavaScript, Glide, Jelly) and experience with ServiceNow APIs
• Development experience across multiple modules, with particular experience in Hardware Asset Management (HAM), Configuration Management Database (CMDB), and Customer Service Management (CSM).
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Experience with UI/UX design
• Knowledge of ITIL processes and management
• Able to provide configuration management advice and guidance to the CMDB Product Owners
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Able to conduct audits to assess the health and overall data accuracy of the CMDB
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Estimated Salary/Wage

USD $151,400.00/Yr. Up to USD $160,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program