Senior Solution Engineer - AI Business Process, Microsoft Innovation Hub

Overview

Microsoft Innovation Hub empowers customers to overcome their business challenges through innovative engagements that integrate multiple areas of expertise. We drive AI transformation by leveraging evolving needs and emerging business opportunities. As the future of technologists and enterprise technical sellers, we guide customers from envisioning solutions to implementation. We deliver the Microsoft value story through immersive experiences, strengthening customer trust through deep engagements in exceptional environments.

As a Senior Solution Engineer - AI Business Process in the Microsoft Innovation Hub in Burlington, MA, you will merge business and technical requirements to craft comprehensive solutions, working seamlessly with various stakeholders. In this role you will have the opportunity to leverage your experience in Dynamics 365, Power Platform, and Agentic AI solutions. You will conduct discovery sessions to understand customer needs and provide strategic recommendations and best practices tailored to their specific needs. Implementing robust AI transformation solutions and optimizing the integration of various technologies and services will be key aspects of your role. Additionally, you will leverage consultancy skills to foster collaboration among technical resources and stakeholders, ensuring alignment and effective teamwork. This role is Microsoft onsite only.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Delivering customer engagements: Prepare and deliver technical engagements including strategy sessions, envisioning workshops, architecture design sessions and rapid prototyping to demonstrate key capabilities, validate against identified risks and finalize technology choices.
• AI Transformation Leadership: Be the trusted voice within the business and for customers on the latest AI platform and technology trends, guiding their transformation journeys. By prioritizing AI use cases through design thinking workshops, you will lead these journeys effectively. You will be a valued contributor to Microsoft's strategy in your area, ensuring the Hub is proactively aligned with the right customers to drive real impact.
• Strategic Vision and Planning: Own and execute a clear strategic vision for AI transformation initiatives on a set of targeted accounts, aligning with organizational goals and customer needs by collaborating and orchestrating cross-functional teams.
• Solution Design and Architecture: Develop comprehensive solution architectures based on patterns and practices that are tied to customer requirements and ensure that solutions are scalable, secure and optimized for performance. By utilizing consultation skills, you will uncover and prioritize opportunities, ensuing solutions are addressing real customer needs.
• Cross Platform Collaboration: Adopt a holistic approach to integrate capabilities across the entire cloud platform, identifying synergies and optimizing cross-platform integration. You will work with your peers and stakeholders to make the Innovation Hub the home of Cross Solution AI Transformation.
• Technical Depth: Maintain and grow expertise in creating business value on top of the business applications including sales, services and marketing and Microsoft 365 platform to support AI transformation initiatives. Stay updated with the market trends and collaborate with the technical communities.
• Other
  • Embody our culture and values

Qualifications

Required Qualifications:

• Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.

Other Requirements:

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.

Preferred Qualifications:

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.

• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• 3+ years of experience in ANY of the following technologies: Dynamics 365 (D365) platform including Sales, Customer Insights, Contact Center, Customer Service, and D365 Copilots (Sales, Service), Power Pages, Power Platform Governance & Security, Power Platform app lifecycle management, SDLC, ALM, DevOps, Power Apps (canvas & model driven apps)
• 3+ years enterprise experience in any of the following: business envisioning, solution envisioning, architecture design, and rapid prototype activities in a presales capacity.

Solution Engineering IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.