Overview
Skills
Job Details
Job Description
Who we are
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that s safe, comfortable and sustainable. Our diverse global team of 100,000 experts in more than 150 countries creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.
What we offer
Competitive salary
Paid vacation/holidays/sick time - 15 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
Extensive product and on the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
You'll work at our state of the art advanced development engineering center, JADEC - Johnson Controls Advanced Development and Engineering Center (JADEC)
What you will do
Johnson Controls is hiring a Senior Staff Electrical Engineer to provide technical support to the global Product Technical Support Tier I, II, & VI teams and also to our Field Sales & Service organization to resolve complex technical issues. This position is based onsite in New Freedom, PA. Candidates must be commuting distance to the facility, or able to relocate.
How you will do it
Provide technical support for our New Product Introduction (NPI) team and to create and maintain literature for the instructions.
Provide day-to-day technical support for key Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
Provide day-to-day technical support for Product Techncal Support (PTS) Tiers II and VI primarily on a global basis via site visit, phone, fax, or email.
Accountable to create and maintain technical service bulletins, service letters, and work directly with our publishing team in Cork, Ireland.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Subject Matter Experts (SME) provides technical support and interacts with quality team and engineering to improve overall life cycle cost. The SME should be able to assist in test plans to prove out new and or existing product equipment offerings.
Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
Places a high priority on the internal or external customer s perspective when making decisions and acting; implementing service practices that meet the customers and own organization s needs.
Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
What we look for
Required
Bachelor s degree in Electrical Engineering or a related field.
8+ years of experience with power electronics.
Experience with starters and variable speed drives.
Ability to analyze and solve complex product power electronic problems.
Must have experience in creating and maintaining technical documents ( or manuals, etc.).
Preferred
Experience with power electronics associated with HVAC&R products
HIRING SALARY RANGE: $115,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us