Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Active Directory
Asset Management
Billing
Collaboration
Computer Hardware
Conflict Resolution
Customer Service
Documentation
Hardware Support
IT Service Management
Job Details
We are looking for Senior System Administrator for our client in Raleigh, NC
Job Title: Senior System Administrator
Job Type: Contract
Job Description:
- This role provides desktop and endpoint support to multiple agencies utilizing enterprise services.
- The System Administrator Senior will perform hands-on and remote support activities, including PC replacements, imaging, troubleshooting, software installations, and asset management.
- The position plays a critical role in maintaining high-quality desktop support for customers serving the citizens of North Carolina.
- Provide desktop and endpoint support to multiple agencies.
- Perform PC replacements, imaging, hardware provisioning, and workstation setup.
- Deliver remote support including troubleshooting and software installations.
- Support Windows OS and Microsoft 365 environments.
- Support mobile devices and Apple devices.
- Track onboarding and shipping activities using strong organizational skills.
- Follow asset management processes to ensure accurate tracking and billing.
- Document all work activities in ServiceNow.
- Test Intune processes and provide feedback to Tier 3 teams.
- Test system upgrades and software changes.
- Install software following internal security and compliance processes.
- Troubleshoot customer issues and provide step-by-step guidance during remote support sessions.
- Assist with developing team processes and maintaining the knowledge base.
- Work with vendors on warranty and hardware support cases.
- Collaborate with internal teams to resolve technical issues.
- Participate in special projects as required.
- Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
- Hands-on experience with imaging and provisioning new hardware.
- Experience supporting Windows OS and Microsoft 365.
- Experience supporting mobile and Apple devices.
- Basic working knowledge of MECM, Active Directory, Tanium, Intune, and BeyondTrust.
- Proven experience providing enterprise desktop and endpoint support.
- Experience working in an onsite, hands-on technical support environment.
- Troubleshooting and problem-solving skills.
- Strong organizational and documentation skills.
- Ability to work independently and collaboratively within a team environment.
- Experience with IT service management tools such as ServiceNow.
- Relevant technical education or equivalent professional experience supporting enterprise IT environments.
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