Senior Techno-Functional Project Manager-ServiceNow HRSD

Role Overview
We are seeking an experienced Techno-Functional Project Manager on a 12+ month contract to lead the global deployment of ServiceNow HR Service Delivery (HRSD) with a primary focus on Employee Self-Service (ESS).
The successful candidate will manage program execution, business process transformation, and system integration, ensuring ServiceNow HRSD seamlessly integrates with backend HR applications such as Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft. This is a high-visibility role driving employee experience transformation on a global scale.

Key Responsibilities
Program & Project Leadership

• Lead the end-to-end global implementation of ServiceNow HRSD, focusing on Employee Self-Service.


• Define and manage program governance, budgets, schedules, and deliverables.


• Coordinate across global regions to execute phased rollouts.


• Oversee system integrators, vendors, and internal HR/IT teams.

Functional & Business Process Expertise

• Act as a SME in HR Service Delivery processes (case management, knowledge management, employee self-service, lifecycle events).


• Gather and document global HR requirements, aligning them with ServiceNow HRSD functionality.


• Drive process harmonization across countries while supporting compliance and local statutory requirements.


• Define workflows, service catalogs, and knowledge base design for ESS.

Technical & Integration Oversight

• Manage integration between ServiceNow HRSD and backend HR platforms (Workday, Oracle HCM, SAP SuccessFactors, PeopleSoft).


• Define security, role-based access, and workflow automation strategy.


• Oversee data migration, testing cycles (SIT, UAT), and production cutover.


• Ensure integration stability and alignment with enterprise architecture standards.

Stakeholder & Change Management

• Act as the primary liaison with HR, IT, Shared Services, and external partners.


• Oversee employee adoption programs, training, and communication plans.


• Deliver progress updates, KPIs, and RAG dashboards to executive sponsors.


• Ensure alignment with corporate HR transformation strategy and shared services goals

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Deliverables & Success Measures

• Global ServiceNow HRSD ESS rollout delivered per agreed country roadmap.


• Fully integrated ESS with backend HR applications, enabling real-time employee transactions and data sync.


• 80% employee adoption within 3 months of rollout.


• Reduced HR case resolution times and increased self-service utilization.


• Transition to steady-state support with defined service SLAs.

Required Qualifications

• 10+ years of IT/HRIS project management experience.


• At least 5-7 years managing ServiceNow HRSD implementations, including ESS.


• Strong HR process expertise in employee self-service, HR case/knowledge management, and lifecycle events.


• Proven track record integrating ServiceNow with Workday, Oracle HCM, SAP SuccessFactors, or PeopleSoft.


• Demonstrated ability to manage global vendors, SIs, and regional stakeholders.


• Excellent communication, executive reporting, and stakeholder management skills.


• PMP, Prince2, or equivalent certification preferred.

Preferred Skills

• Experience in shared services or HR BPO transitions.


• Knowledge of global HR compliance and workforce regulations.


• Familiarity with broader ServiceNow platform capabilities (ITSM, ITOM, etc.).


• Background in employee experience transformation and digital HR platforms.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.