Overview
Skills
Job Details
The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift:
- 12:00 p.m. to 8:30 p.m. Monday through Friday
The Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm.
Responsibilities include but are not limited to:
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
- Exhibiting ownership and timely resolution of all incident tickets and change orders.
- Interacting directly with other IT groups to determine the proper remediation for an issue.
- Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
Qualifications:
- Minimum of one year of experience in end-user support.
- Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
- Two-year college degree preferred. Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Exceptional client service, both internal and external.
- Flexibility to work additional shifts as needed.
Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination, Anti-harassment and Affirmative Action Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.
Arnold & Porter Kaye Scholer LLP endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff at +1 . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For our EEO Policy Statement, please . If you would like more information about your EEO rights as an applicant under the law, please click and the .
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP s Human Resources Department for more information. and .
The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift:
- 12:00 p.m. to 8:30 p.m. Monday through Friday
The Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm.
Responsibilities include but are not limited to:
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
- Exhibiting ownership and timely resolution of all incident tickets and change orders.
- Interacting directly with other IT groups to determine the proper remediation for an issue.
- Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
Qualifications:
- Minimum of one year of experience in end-user support.
- Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
- Two-year college degree preferred. Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Exceptional client service, both internal and external.
- Flexibility to work additional shifts as needed.
Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination, Anti-harassment and Affirmative Action Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.
Arnold & Porter Kaye Scholer LLP endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff at +1 . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For our EEO Policy Statement, please . If you would like more information about your EEO rights as an applicant under the law, please click and the .
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP s Human Resources Department for more information. and .