Overview
On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2
Skills
Documentation
Customer Engagement
Knowledge Base
Service Management
Training
Distribution
Hardware Installation
Printers
Software Packaging
Proprietary Software
Network
Computer Hardware
Operating Systems
Active Directory
VDI
Voicemail
Communication
Reporting
Service Desk
SAP BASIS
Computer Troubleshooting
Critical Thinking
Problem Solving
Conflict Resolution
Management
Attention To Detail
Job Details
Description
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department.
Responding to requests for help from customers.
Troubleshooting and resolving difficult technical issues effectively and efficiently.
Prioritizing, evaluating, resolving and escalating calls as required.
Providing appropriately detailed and timely follow-up support with customers.
Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.
Recording every interaction with a customer into the service management system.
Instructing customers in the use of hardware, software and manuals.
Configuring and distributing hardware and software to customers in a timely manner.
Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers' machines.
Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.
Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.
Interacting with Active Directory for Moves, Adds, and Changes.
Configuring and maintaining VDI pools and troubleshooting issues with VDI.
Entering commands and observing system functions to verify correct system operation.
Recommending or performing minor remedial actions to correct problems identified.
Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication
Monitoring new technologies and/or updates required to support the various systems currently in operation.
Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.
Be on call for after-hours coverage as listed on a rotation schedule or as needed.
Maintaining medical confidentiality.
Performing miscellaneous duties as assigned as assigned by management.
QUALIFICATIONS
Ability to follow instructions and respond to managements' directions accurately.
Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, Microsoft Windows 10, Desktop Imaging, Communication Skills, Basic Troubleshooting, Basic Network Troubleshooting, Hardware Troubleshooting, Network Printers, Network Printers
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department.
Responding to requests for help from customers.
Troubleshooting and resolving difficult technical issues effectively and efficiently.
Prioritizing, evaluating, resolving and escalating calls as required.
Providing appropriately detailed and timely follow-up support with customers.
Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.
Recording every interaction with a customer into the service management system.
Instructing customers in the use of hardware, software and manuals.
Configuring and distributing hardware and software to customers in a timely manner.
Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers' machines.
Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.
Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.
Interacting with Active Directory for Moves, Adds, and Changes.
Configuring and maintaining VDI pools and troubleshooting issues with VDI.
Entering commands and observing system functions to verify correct system operation.
Recommending or performing minor remedial actions to correct problems identified.
Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication
Monitoring new technologies and/or updates required to support the various systems currently in operation.
Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.
Be on call for after-hours coverage as listed on a rotation schedule or as needed.
Maintaining medical confidentiality.
Performing miscellaneous duties as assigned as assigned by management.
QUALIFICATIONS
Ability to follow instructions and respond to managements' directions accurately.
Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, Microsoft Windows 10, Desktop Imaging, Communication Skills, Basic Troubleshooting, Basic Network Troubleshooting, Hardware Troubleshooting, Network Printers, Network Printers
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.