Service Desk Analyst

We're seeking a customer-focused and technically skilled Service Desk Analyst. In this role, you'll be the first point of contact for end users across the organization, handling inbound requests via phone, email, and chat. From quick password resets to mid-level troubleshooting, you'll play a critical role in restoring productivity and ensuring a seamless IT experience.

Key Responsibilities:

• Provide first-level technical support.
• Respond to and resolve inbound contacts including phone calls, emails, and chats.
• Troubleshoot and resolve issues ranging from password resets to application and connectivity problems.
• Document and manage incidents using help desk ticketing systems (e.g., ServiceNow, Ivanti).
• Support remote users, including those working from home.

Required Experience:

• 1-2 years of experience in a help desk or call center environment.
• Familiarity with help desk ticketing tools such as ServiceNow or Ivanti

Technical Skills:

• Proficiency in troubleshooting Windows OS and common desktop issues.
• Working knowledge of Active Directory and domain hierarchy.
• Experience with Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Teams.
• Ability to troubleshoot VPN clients and connectivity issues.
• Comfortable learning and supporting custom applications.
• Skilled in searching documentation and historical tickets for solutions.

Soft Skills & Attributes:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to support users of varying technical skill levels.
• Empathetic listener with a user-first mindset.
• Demonstrated sense of urgency and commitment to restoring user productivity.

Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Halethorpe,MD.
Application Deadline
This position is anticipated to close on Sep 29, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.