Service Desk Engineer

Service Desk Engineer needed for large well established California Bank (contract-to-hire)

This Jobot Consulting Job is hosted by: Joseph Calabrese
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $27 per hour

A bit about us:

Service Desk Engineer needed for large well established California Bank

Why join us?

• Leverage the latest technologies
• Strong while contracted benefits (M,D,V, and 401k)

Upon Conversion:

• Profit sharing contribution
• Great PTO plan
• Holiday bonus

Job Details

Job Details:

Seeking a dynamic and skilled Service Desk Engineer to join our team on a permanent basis. The ideal candidate will be responsible for maintaining and improving our company's IT infrastructure, ensuring that our systems are always up-to-date, secure, and efficient. This role is critical to our business operations, as it ensures that our team has the tools and resources necessary to provide excellent service to our clients.

Responsibilities:

• Provide first-line IT support to all staff members, addressing any issues related to our software, hardware, or network.
• Utilize Zendesk to manage and respond to IT support tickets in a timely and effective manner.
• Implement ITSM best practices to ensure efficient and effective IT service management.
• Maintain, upgrade, and troubleshoot Windows-based systems and servers.
• Collaborate with the IT team to develop and implement IT strategies and systems that align with our business objectives.
• Ensure the security of our IT systems, implementing necessary updates and safeguards to protect sensitive data.
• Conduct regular audits and tests to identify any potential issues or opportunities for improvement.
• Provide training and guidance to staff on new systems, software, and best practices for IT use.

Qualifications:

• A minimum of 2 years of experience in IT support or a related role.
• Expertise in Zendesk, ITSM, and Windows. Experience with other similar platforms will also be considered.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication skills, with the ability to explain complex IT concepts in a clear and understandable manner.
• A commitment to staying up-to-date with the latest developments in IT and the mortgage industry.
• A team-oriented mindset, with a willingness to collaborate and share knowledge with colleagues.
• The ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.