Overview
On Site
USD 19.50 - 21.00 per hour
Contract - W2
Contract - Independent
Skills
Service Desk
SAP BASIS
Hardware Troubleshooting
Remote Support
Help Desk
Quality Assurance
AIM
Workflow Management
System Administration
Application Support
FOCUS
Zendesk
ServiceNow
Licensing
Health Care
Communication
Collaboration
Management
Technical Support
Workflow
Documentation
Reporting
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.
Responsibilities:
Address and resolve system-related help desk tickets with a focus on application and program administration.
Process user requests such as password resets, status updates, and workflow reassignments within established timelines.
Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.
Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.
Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.
Respond to all support tickets within one business day and aim to close tickets within three business days.
Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.
Utilize Zendesk and similar platforms for efficient ticketing and workflow management.
Ensure all non-system-related support activities are accurately logged and tracked.
Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.
Requirements
Proven experience in system administration and application support, with a focus on resolving technical issues.
Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar platforms.
Strong knowledge of licensing and regulatory systems, especially within healthcare or government environments.
Excellent interpersonal and communication skills to assist users and collaborate with team members.
Ability to manage and document system configurations, user permissions, and workflow changes.
Proficiency in maintaining detailed logs and tracking system updates using tools like SharePoint.
Solid understanding of IT support workflows and troubleshooting best practices.
Experience in providing clear documentation and thorough reporting to stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.
Responsibilities:
Address and resolve system-related help desk tickets with a focus on application and program administration.
Process user requests such as password resets, status updates, and workflow reassignments within established timelines.
Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.
Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.
Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.
Respond to all support tickets within one business day and aim to close tickets within three business days.
Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.
Utilize Zendesk and similar platforms for efficient ticketing and workflow management.
Ensure all non-system-related support activities are accurately logged and tracked.
Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.
Requirements
Proven experience in system administration and application support, with a focus on resolving technical issues.
Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar platforms.
Strong knowledge of licensing and regulatory systems, especially within healthcare or government environments.
Excellent interpersonal and communication skills to assist users and collaborate with team members.
Ability to manage and document system configurations, user permissions, and workflow changes.
Proficiency in maintaining detailed logs and tracking system updates using tools like SharePoint.
Solid understanding of IT support workflows and troubleshooting best practices.
Experience in providing clear documentation and thorough reporting to stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.