Service Now Project Manager

• Exercise independent judgment and discretion related to project execution
• Responsible for leading one or more projects typically between $100,000 - $5,000,000
• Gather, define and document project requirements
• Provide regular project status updates including project progress toward achieving the objectives defined in the project scope
• Clearly define and communicate roles, responsibilities, and expectations for all project team members
• Independently plan and maintain project tasks and schedule to successfully deliver projects
• Ability to think out of the box and creatively solve complex project challenges
• Provide direction and lead teams to deliver projects on time and on budget
• Conduct project kick-off meetings and phase gate reviews
• Ensure all project team members have the tools and training necessary to perform effectively
• Record, track and communicate project issues, risks, changes, and status complying with PMO standards
• Drive all project related tasks and work streams to successful completion
• Develop and maintain up-to-date detailed project schedules and work plans
• Monitor critical project milestones, identifying and mitigating risks and issues
• Proactively address project risks and issues following procedural guidelines
• Assess project performance and implement changes as necessary to ensure the projects remains within budget, schedule, and scope
• Communicate projects status to all stakeholders and leadership in an accurate and timely manner
• Develop and maintain a productive working relationship with project sponsors, vendors, and key stakeholders
• Prepare all project documentation ensuring accuracy and completeness

• 5 years experience managing one or more moderately complex IT product/software development cycles/projects
• Proven expertise in leading ServiceNow implementations, specifically in ticketing systems, incident management, and service request management.
• Excellent communication (verbal and written) and adept presentation skills
• Understanding of IT roles and responsibilities
• Advanced understanding of project management principles and methodologies
• Experience working in a PMO environment as Project Lead or Project Manager on medium to complex projects
• Advanced PM knowledge and technical competence

• Experience managing project for implementing and upgrading collaboration tools (Zoom, Office360, Slack, Box, Lucid,etc.)
• Proficient in using Project management tools e.g. Smartsheet, Anaplan
• Experience in managing resource plans and resource balancing across projects and programs
• Project Management Professional (PMP) certification from PMI.

Austin, TX Location - Inperson - 5days a week