ServiceNow AI Automation Engineer

Overview

On Site
Depends on Experience
Contract - W2

Skills

API
Agile
Artificial Intelligence
Business Rules
Communication
IT Operations
ITIL
JavaScript
Microsoft Certified Professional
Workday
UI

Job Details

We re seeking a ServiceNow AI Automation Engineer to support ongoing AI integration and automation initiatives within a highly collaborative IT operations team. This role combines ServiceNow administration and scripting expertise with hands-on experience in AI technologies to support digital agent development, business rule automation, and intelligent workflows.

Key Responsibilities:

  • Administer and configure the ServiceNow platform, focusing on scripting (Business Rules, Client Scripts, UI Policies, etc.)

  • Support the development and enhancement of digital agents and intelligent workflows integrated with ServiceNow

  • Partner with cross-functional teams to streamline IT service operations using AI platforms

  • Develop and maintain custom applications and workflows within ServiceNow, including automation and A2A (Agent-to-Agent) integrations

  • Troubleshoot complex issues across the ServiceNow ecosystem and provide scalable solutions

  • Gather requirements and translate them into functional and technical ServiceNow solutions

Must-Have Qualifications:

  • 5+ years of hands-on experience as a ServiceNow Administrator

  • Strong scripting skills in JavaScript, with experience writing Business Rules, Client Scripts, UI Actions, and Workflow scripts

  • Experience integrating AI solutions with ServiceNow (such as digital agents or automation platforms)

  • Familiarity with virtual agents, chatbots, or automation tooling

  • Understanding of A2A (Agent-to-Agent) or MCP (Multi-Channel Platform) concepts

  • Excellent problem-solving and communication skills

Nice-to-Have Skills:

  • Experience with platforms such as Tanium, Aternity, Workday, or O365 integrations

  • Exposure to Co-Pilot, Postman, and API-based automation

  • ServiceNow certification(s) Admin or Developer preferred

  • Familiarity with ITIL and Agile/Scrum methodologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Gardner Resources Consulting, LLC