ServiceNow Architect/Senior Technical Consultant - Agentic AI

Overview

Remote
$70 - $100
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Lead the design and rollout of agentic AI capabilities on the ServiceNow platform. Architect governed
auditable AI agents that plan
act
and learn across workflows like CSM
ITSM
SecOps
IRM
and SOMleveraging Now Assist
Flow Designer
IntegrationHub
and a robust prompt-and-telemetry framework.

Job Details

remote Position

Job Description -

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Title-

Location-Remote

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Role summary

Lead the design and rollout of agentic AI capabilities on the ServiceNow platform. Architect governed, auditable AI agents that plan, act, and learn across workflows like CSM, ITSM, SecOps, IRM, and SOM leveraging Now Assist, Flow Designer, IntegrationHub, and a robust prompt-and-telemetry framework.



What you will do

Define the agentic AI architecture on Now Platform

Target operating model, human-in-the-loop, guardrails, and fallbacks

Patterns for planning tools, action tools, memory, and evaluation

Stand up a governed prompt and policy layer

Prompt registry with versioning, approvals, rollback, and reuse

Safety and privacy controls for PII, RBAC, and data residency

Build autonomous and semi-autonomous flows

Flow Designer actions that call governed prompts via Now Assist

IntegrationHub spokes to execute actions in Jira, Slack, SAP, Salesforce, etc.

Virtual Agent experiences with safe tool use and handoff to agents

Operationalize model quality and spend

Telemetry schema for latency, cost, Good/Needs-Work, hallucination rate

Dashboards for execs and product owners with PA/UX analytics

Offline eval sets and A/B tests for prompt or model changes

Ship reference implementations for key use cases

Case summarization and next-best-action for CSM/ITSM

Knowledge article drafting with citations and metadata

Change risk notes and impact analysis for ITSM/IRM

SOC alert triage with playbook execution for SecOps

Own security, compliance, and auditability

AI risk controls aligned to ISO 27001, SOC 2, HIPAA or GDPR as needed

Model and prompt change logs, CAB workflows, and red-team drills

Coach and uplift the org

Patterns, playbooks, and reusable components in scoped apps

Enablement for delivery teams and customer stakeholders

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