ServiceNow Architect /Lead

  • Newark, NJ
  • Posted 24 days ago | Updated 24 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

ServiceNow Architect /Lead
ITSM
ITOM
HAM
SAM
CSA
ServiceNow Certified Implementation Specialist (CIS)

Job Details

Title: ServiceNow Architect /Lead

Top Skills' Details

  1. 1. ServiceNow Developer with experience with implementations and management of customers' ServiceNow platform - ITSM implementations project exp andworking with a customerand ITSM configurations (LAST PERSON got dq'd BECAUSE THEY COULDN'T COMMUNICATE WITH THE CUSTOMER WELL.)
    Experience configuring and customizing ServiceNow environments
    3. Experience partnering directly with a customer showing strong business acumen and leadership
    4. ServiceNow Certified Implementation Specialist (CIS)

  • ITSM, ITOM Experience- Required
  • HAM, SAM Experience- Nice to have
  • Certs Required: CSA & CIA
    • Other Certs -nice to have

JOD:

The Sr. ServiceNow Developer will be very experienced with engagement delivery of new ServiceNow implementations of ITSM ITOM and SecOps and will have practical experience with leading the delivery of those processes.The Sr. ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.

Responsibilities
Include, but not limited to:

Implement ServiceNow platform capabilities specifically the ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
Mentor and provide guidance to other developers within theteam
Identify potential problem areas within customer ServiceNow environments and provide consultative resolutions.
Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.
Complete all work within agreed timescales and KPI s.
Assist SHI teams in managing project timelines and customer expectations.
See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.
Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
Maintain industry leading knowledge to understand all aspects of Software life-cycle from licensing to purchasing to deployment to decommissioning.
Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards

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