ServiceNow Architect

ServiceNow SME Architect (Hands-On) Location: Austin, TX

Job Summary:
We're looking for a highly skilled and experienced ServiceNow Subject Matter Expert (SME) Architect to join our team. In this hands-on role, you'll be the technical leader and go-to person for all things ServiceNow, driving the architectural vision, designing robust solutions, and providing expert-level guidance. You'll work closely with business stakeholders and technical teams to translate complex requirements into scalable, efficient, and well-governed ServiceNow solutions. This position requires deep, hands-on expertise with the platform's core modules and a proven ability to lead and deliver enterprise-scale projects.

Key Responsibilities
Solution Architecture & Design: Lead the end-to-end architectural design and development of ServiceNow solutions, ensuring they align with business objectives, IT strategy, and best practices.
Hands-on Development: Serve as a hands-on technical expert, configuring, customizing, and developing complex functionalities on the ServiceNow platform, including scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
Technical Leadership: Act as a technical advisor and mentor for developers and administrators, providing guidance on best practices, code reviews, and complex problem-solving.
Requirements Analysis: Collaborate with stakeholders to gather, analyze, and translate business requirements into detailed technical specifications and design documents.
Integration and Automation: Design and implement integrations with third-party systems using various methods (REST, SOAP, etc.) and drive automation initiatives across the platform.
Platform Governance & Optimization: Define and enforce architectural standards and governance models. Proactively identify and address issues related to platform performance, scalability, and security.
Strategic Roadmapping: Contribute to the long-term technical roadmap for the ServiceNow platform, evaluating new features and recommending future enhancements.
Required Skills & Qualifications
Experience: 10+ years focused on hands-on ServiceNow development and architecture.

Deep Platform Expertise:
Extensive hands-on experience with ServiceNow's core platform and key modules, such as:
IT Service Management (ITSM): Incident, Problem, Change, and Service Catalog Management.
IT Operations Management (ITOM): Discovery, Service Mapping, Event Management.
IT Asset Management (ITAM): Software Asset Management (SAM) and Hardware Asset Management (HAM).
Configuration Management Database (CMDB): Expertise in designing and maintaining CMDB and the Common Service Data Model (CSDM).

Technical Proficiency:
Expertise in scripting languages (JavaScript, Glide) and ServiceNow APIs.
Proven experience with integrations (SOAP/REST Web Services, IntegrationHub).
Strong understanding of platform-level administration, including business rules, UI policies, ACLs, and client scripts.
Certifications:
ServiceNow Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM).
Soft Skills:
Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Strong analytical, problem-solving, and critical-thinking skills.
Proven ability to lead, mentor, and collaborate effectively with cross-functional teams.
Preferred Qualifications Certifications:
ServiceNow Certified Master Architect (CMA),
Certified Application Developer (CAD), or other advanced ServiceNow certifications.
Experience: Experience with additional ServiceNow modules like Workplace Service Delivery, GRC, HRSD, SecOps, or CSM.
Methodologies: Knowledge of Agile/Scrum methodologies and ITIL principles.

Thanks & Regards

Darshan Neema

Client Account Manager, KTEK Resourcing

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A 2277 Plaza Dr. Suite 240, Sugar Land, TX 77479