ServiceNow Architect

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent

Skills

Artificial Intelligence
IT Service Management
ServiceNow

Job Details

Job Title: ServiceNow ITSM Solutions Architect Location: Sunnyvale, CA (Hybrid) Interview Mode: F2F interview

Candidates needs to be local Bay Area & got to Sunnyvale office 2-3 days

Job Description:
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.

Key Responsibilities:
Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflecti Job

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