ServiceNow Architect

We currently have a career opportunity for a ServiceNow Technical Architect to join our team.

Job Overview:

The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.

Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

RESPONSIBILITIES

• Provide architectural solutions/designs to project execution teams for implementation for ServiceNow platform.
• Provide technology architectural assessments, strategies, and roadmaps for ServiceNow.
• Work with application developers, users, operational leadership, and subject matter experts to understand current and future operational data analysis goals. Recommend modern technology stacks to meet those goals and help engineering teams migrate towards their use.
• Collaborate with the customer's operations and technology leadership on the future analytic goals of the organization and design a technical architecture to meet those goals. Participate in configuring the architecture and advise engineering teams on its efficient use.
• Lead a work stream or act as a team leader and manage non-complex components of the work plan/project.
• Utilize analytical, process, and/or technical skills to meet project objectives and deliverables that are self-directed and within project scope.

QUALIFICATIONS

• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
• Expert level proficiency ServiceNow modules such as ITSM, ITOM, ITAM with CIS-ITSM and/or ITOM required.
• Additional certifications in Discovery, Service Mapping, or Event Management - highly desirable.
• Strong knowledge of ITOM capabilities (Discovery, Service Mapping, Event Management, Orchestration).
• Experience and proficiency in other solutions including CSM and HRSD would be considered a plus.
• Deep understanding of ServiceNow architecture, including MID servers, CMDB, and integration frameworks.
• Provide best practices and architectural guidance for newly built solutions and how it interfaces with other ServiceNow modules
• Develop and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides
• Conduct regular system assessments and performance tuning to optimize the ServiceNow ITSM environment
• Should be comfortable with making UI updates such as creating new widgets, customizing existing portal widgets etc.
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc.
• Proven experience in designing integration solutions from ServiceNow to other HR applications such as Workday, UKG Pro, Rippling etc.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
• Familiarity with AI-enhanced platforms is a plus.
• A solid understanding of AI capabilities and limitations including ethical considerations is expected
• Strong ownership, accountability, and attention to detail in all work efforts
• Experience with SDLC processes implementing in a variety of project methodologies such as Agile/Scrum
• Must be open to travel.

Preferred Skills and Education:

• Experience working with a globally distributed team and managing off-shore teams.
• Master's degree in Computer Science or related field is preferred.
• Certification such as CIS-ITSM, CIS-OM or CIS-Discovery/Service Mapping/Event Management/Cloud Provisioning preferred.
• Experience with authoring, editing and presenting technical documents.

ABOUT OUR TEAM

Our Automation team empowers organizations to work smarter by connecting digital process automation (DPA), robotic process automation (RPA), and AI into seamless, intelligent workflows. We help leading brands streamline operations, enhance efficiency, and unlock new business potential. By embedding advanced AI models into automation strategies, we enable smarter decision-making, adaptive processes, and continuous optimization at scale.

ADDITIONAL INFORMATION

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $ 57,798 to $ 131,640. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

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ABOUT US

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.