ServiceNow Architect

Job Title: ServiceNow Architect

Location: New Jersey/VA

Duration: 12 Months

Implement ServiceNow platform capabilities specifically the CSM module including creating and updating form configurations, coding workflow administration, reporting, data imports, custom scripting and third-party software integrations

Code development skillset within a high customizable work environment within ServiceNow

Peer review, meeting with stakeholders, gathering requirements, attending SCRUM meetings and team guidance through training and testing

Work with the customer support team to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer

Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution

Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform

Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with quality standards. all work within agreed timescales and KPI's

Assist Customer Support and cross-functional teams in managing project timelines and customer expectations

See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives

Stay up to date on new ServiceNow product offerings, take on-going training and certification and ac

Deliver new areas of functionality

Create unit tests and step definitions for test automation where appropriateNinja-like data querying abilities in SQL(MySQL) and/or NOSQL(MongoDB, Cassandra, Redis, etc)