ServiceNow Developer

ServiceNow Administrator

Location: Remote, MUST work EST hours
Duration: 6+ Month Contract
Pay: $80+/ Hour

JOB DESCRIPTION

Our Retail client with over $50B in annual revenue has over 2000 stores, across 21 US states, with over 300,000 employees. This company is structured for innovation and implementing new technologies. The Executive leadership team strives for work life balance for all of its employees, while also providing extensive opportunities (but not requirements!) for overtime for Contractors. There is a strong focus on keeping employees and contractors' long term, with some contractors on 3-4+ year contract engagements, while also providing the opportunity for growth (for both employees who have converted permanent, as well as contractors)!

The ServiceNow Administrator will provide support for governance, ad-hoc analysis, and capturing Business Requirements for the ServiceNow Platform Management team. Applies analytical and problem-solving skills to maximize ServiceNow platform. The delivery role is accountable for end-to-end service delivery to ensure the provisioning of technical support to guarantee the delivery of IT services. This individual needs to have strong analytical skills as well as an in-depth understanding of IT Service Management processes, high level understanding of application, infrastructure and network and business processes.

RESPONSIBILITIES

• Strong background in design, development, documentation, testing, and modification of existing and new integrations
• Discuss and pre-groom all stories and business requirements with Business, product owners, business analysts, and process owners and provide detailed technical inputs so that proposed solutions, product capabilities and constraints are well understood before requirements and demands are formally accepted
• Create detailed technical designs for integrations, outlining data mapping, protocols, and workflows, ensuring compatibility and efficiency
• Daily interaction with ServiceNow technical teams and vendors to deliver integrations in an enterprise product environment
• Work directly with the ServiceNow business stakeholders to build solutions for defined requirements
• Comfortable with JavaScript and ServiceNow JavaScript API's
• Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
• Align with platform architects and IT Security experts to ensure integrations meets all relevant compliance and security standards
• Work with testing teams in ensuring that solutions developed are well understood by the testing teams and thoroughly tested before being deployed in instances
• Performance Monitoring and Issue Resolution: Continuously monitor performance, proactively identify, and troubleshoot issues, and implement solutions to ensure the reliability and availability of services
• Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business

QUALIFICATIONS

• 5+ years of hands-on experience in delivering ServiceNow tools and processes, including integrations and standard platform development
• Hands on experience on ServiceNow platform with coding/scripting, configurations and advanced capabilities like Workflows, Flow Designer, App Engine etc
• Experience designing and developing integrations between ServiceNow and third-party systems including use of ServiceNow's Integration Hub, and/or custom APIs Expertise in available ServiceNow APIs and a good understanding of various API architectural styles, including REST, SOAP, GraphQL, Webhook, WebSocket, file-based integrations etc
• Experience with web technologies such as JavaScript, Jelly, HTML, JSON, CSS, AngularJS, Jelly, Ajax, jQuery
• Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts
• Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
• Server-side scripts utilizing the most efficient GlideRecord methods to reduce overall processing time
• Strong knowledge and ability of Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO policies
• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, and more
• Hands-on MID-server configuration experience and architecture understanding
• Experience working in an Agile team
• Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously

Category Codes:
JN008, JN019