Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Acceptance Testing
Agile
Analytical Skill
Analytics
Business Analysis
C#
Collaboration
Communication
Computer Engineering
Computer Science
Conflict Resolution
Confluence
Continuous Improvement
Dashboard
End-user Training
FOCUS
IT Asset Management
IT Management
IT Operations
IT Service Management
ITIL
Identity Management
JIRA
Java
JavaScript
Mentorship
Performance Tuning
Presentations
Problem Solving
Process Improvement
Process Modeling
Recruiting
Regulatory Compliance
Reporting
SQL
Scrum
ServiceNow
Strategic Management
System Testing
Training
User Stories
Workflow
Job Details
ServiceNow Developer II with ITSM, ITAM, ITOM, Java, SQL (Local / Onsite in Addison, TX)- only 12+ Years
Job Title: ServiceNow Developer II
Location: Addison, TX
Key Highlights
- Local candidates only manager is leery of relocation.
- Must have depth in ITSM, ITAM, ITOM.
- Strong communication skills (written, verbal, presentation) are a must.
- Interview process: 1 round, 3 hours with multiple panel members.
- Manager moves fast on feedback and hiring decisions.
Job Description
The Engineer II, ServiceNow is responsible for the design, development, implementation, administration, and maintenance of solutions on the ServiceNow platform. This role blends technical expertise with analytical skills to translate business requirements into effective ServiceNow solutions and provide technical leadership to the development team.
This position will work closely with stakeholders across IT and business units to deliver scalable solutions aligned with ITIL best practices, organizational standards, and strategic direction.
Responsibilities
- Design, develop, administer, and implement ServiceNow solutions, ensuring quality and consistency.
- Provide technical guidance and mentorship to other developers.
- Conduct code reviews, enforce coding standards, and support continuous improvement.
- Translate business needs into functional/technical requirements and document user stories.
- Analyze workflows, recommend process improvements, and align with ITIL best practices.
- Proactively identify automation opportunities and efficiency gains.
- Support platform administration tasks (monitoring, upgrades, access management).
- Collaborate with stakeholders across business, infrastructure, and security teams.
- Create and enhance integrations between ServiceNow, Jira, and Confluence.
- Support system/QA/UAT testing and deployment.
- Define reporting needs, build dashboards, and leverage Performance Analytics.
- Develop SOPs, training materials, and conduct user training sessions.
- Ensure data accuracy and compliance with reporting standards.
- Build custom applications and workflows using ServiceNow APIs.
Qualifications
- Bachelor s degree in Computer Science, Computer Engineering, or equivalent experience.
- 5+ years of ServiceNow experience with focus on ITSM, ITAM, ITOM, ITBM.
- Certified ServiceNow System Administrator (CSA) required; Implementation Specialist or Application Developer (CAD) preferred.
- Strong experience in workflow automation, process design, and business analysis.
- Hands-on development with JavaScript, Java, or C#.
- Strong SQL development & performance tuning skills.
- Familiarity with Agile/Scrum methodologies.
- Excellent communication, problem-solving, and presentation skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.