Overview
On Site
$60 - $65
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
100% Travel
Skills
Asset Management
Data Migration QA
Field Service Management
IT Service Management
IT Operations
ServiceNow
Configuration Management Database
ITIL
Order Management
Field Service
Field Engineering
Job Details
Job Title: ServiceNow FSM
Location: California & Texas
Job Summary:
We are looking for an experienced ServiceNow FSM (Field Service Management) Developer / Consultant to join our team supporting enterprise ServiceNow initiatives. The ideal candidate will have hands-on experience implementing and configuring ServiceNow FSM solutions, including dispatching, work order management, mobile workflows, and asset tracking.
Key Responsibilities:
- Implement, configure, and customize ServiceNow FSM modules, including:
- Work Orders, Assignments, Dispatch Console, Scheduling, and Skills Management.
- Mobile Agent App configuration for field service use cases.
- Integration with other modules such as ITSM, CMDB, and Asset Management.
- Collaborate with business stakeholders and technical teams to analyse field service processes and translate requirements into FSM configurations.
- Build and manage ServiceNow FSM workflows, UI Policies, Business Rules, and Script Includes.
- Integrate FSM with external systems (e.g., GIS, GPS tracking, ERP) via REST/SOAP APIs and Integration Hub.
- Develop custom dashboards and reports for performance tracking, technician productivity, and SLA monitoring.
- Support data migration, testing, training, and post-deployment activities.
- Provide technical documentation, design specifications, and deployment guides.
- Participate in Agile/Scrum ceremonies and collaborate with cross-functional teams.
Required Skills & Qualifications:
- Bachelor s degree in computer science, Information Systems, or related field.
- 5+ years of hands-on ServiceNow development experience, with 2+ years in ServiceNow FSM.
- Strong understanding of field service operations and mobile workforce needs.
- Experience with ServiceNow Mobile Agent App for FSM.
- Solid knowledge of JavaScript, Glide API, and ServiceNow scripting (server/client-side).
- Experience with Dispatch Console, Work Order Management, and Skills-based Routing.
- ServiceNow Certified System Administrator (CSA) is required.
- ServiceNow Field Service Management Micro-Certification or Implementation Specialist is a plus.
Preferred Qualifications:
- Experience with ServiceNow ITSM, CMDB, or ITOM.
- Familiarity with offline mobile capabilities and remote device sync.
- Knowledge of mapping/location services (GIS, Google Maps APIs).
- Prior experience in utilities, telecom, field engineering, or public sector domains is a plus.
- ITIL v4 Foundation certification.
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