ServiceNow HRSD Product Analyst

Role: ServiceNow HRSD Product Analyst

Location: San Jose, CA (Hybrid)

Duration: 12+ Months

Must have:

• ServiceNow experience – must show hands-on exposure, especially HRSD modules.
• Implementation / hands-on configuration experience – practical work, not just theory.
• Analyst work experience – requirement gathering, UAT, bridging business & tech.
• Defect testing / issue resolution – navigating, reproducing, testing defects.
• Certifications – relevant ServiceNow or HRSD certifications highlighted.

Requirements:

• The role is primarily a ServiceNow analyst position, not a developer role.
• Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
• Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
• Work with both stakeholders and engineering teams, acting as a bridge between business and technology.
• Experience in UAT cycles, requirement gathering, and project team work.
• Jira experience is a plus but not mandatory.
• Good communication skills are critical, especially since the role is US-based and stakeholders will be in different time zones.
• Self-starter who can lead small projects with minimal oversight.