ServiceNow Product Owner

Job Title: ServiceNow Product Owner
Job Location: Reston VA (Hybrid, Once or twice a week)
Job Type: Contract-to-Hire
Interview: Onsite

Job Description:
PURPOSE:
Drives value to both customers and the business by serving as the primary liaison between client stakeholders and internal delivery teams. Partners with customers to guide plan discovery, adoption, and post-adoption support, ensuring that product solutions deliver measurable business outcomes. Represents the voice of the customer in backlog prioritization, roadmap planning, and feature development, while fostering long-term client relationships built on trust and service excellence. ServiceNow expertise is essential to effectively manage product backlogs, streamline workflows, and deliver customer-centric solutions.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree
Education Details: Product Management, Engineering, Information Technology or related field
Experience: 4 years product owner experience

In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
Experience in ServiceNow Platform implementation in large scale business transformation projects
Previous healthcare experience

Advanced
Knowledge, Skills and Abilities (KSAs)
Knowledge of business and management principles., Advanced
Strong Microsoft Office Suite ability., Advanced
Knowledge of project planning and life cycle development., Advanced
Excellent communication skills both written and verbal., Advanced
Ability to recognize, analyze and solve a variety of problems., Advanced

Licenses/Certifications
Certified Scrum Product Owner (preferred).
ServiceNow certifications (highly desirable)

- Seasoned ServiceNow Product Owner with deep expertise in platform capabilities across ITSM, HRSD, and CRM modules.
- Proven ability to deliver post-adoption account management experiences, ensuring customer satisfaction and long-term value realization.
- Skilled in building trusted relationships with stakeholders across business and IT functions.
- Adept at communicating complex technical concepts in clear, business-friendly language.
- Comfortable facilitating workshops, demos, and roadmap discussions with C-level audiences