Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Agile
Architectural Design
Asset Management
Business Rules
Collaboration
Job Details
We are looking for ServiceNow SME Architect for our client in Austin, TX
Job Title: ServiceNow SME Architect
Job Type: Contract
Job Description:
- The ServiceNow Solution Architect will lead the end-to-end architectural design, development, and implementation of ServiceNow solutions across the organization.
- This role requires a highly skilled hands-on developer and architect who can configure, customize, and optimize the ServiceNow platform, provide technical leadership to development teams, and guide strategic decisions to align with business objectives and IT strategy.
- Lead solution architecture and design for ServiceNow, ensuring alignment with business objectives, IT strategy, and best practices.
- Serve as a hands-on technical expert, configuring, customizing, and developing complex functionalities on the ServiceNow platform, including scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
- Act as a technical advisor and mentor for developers and administrators, providing guidance on best practices, code reviews, and problem-solving.
- Collaborate with stakeholders to gather, analyze, and translate business requirements into detailed technical specifications and design documents.
- Design and implement integrations with third-party systems using REST, SOAP, and other protocols; drive automation initiatives across the platform.
- Define and enforce platform governance, architectural standards, and best practices; proactively identify and address performance, scalability, and security issues.
- Contribute to the long-term technical roadmap for ServiceNow, evaluating new features and recommending future enhancements.
- 10+ years of hands-on ServiceNow development and architecture experience.
Deep expertise in ServiceNow core modules:
IT Service Management (ITSM): Incident, Problem, Change, Service Catalog- IT Operations Management (ITOM): Discovery, Service Mapping, Event Management
- IT Asset Management (ITAM): Software and Hardware Asset Management
- CMDB and Common Service Data Model (CSDM) design and maintenance
- Expert in scripting languages (JavaScript, Glide) and ServiceNow APIs.
- Proven experience with integrations (SOAP/REST, IntegrationHub).
- Strong understanding of platform-level administration: business rules, UI policies, ACLs, and client scripts.
- ServiceNow Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM).
- Exceptional communication, presentation, and problem-solving skills.
- Demonstrated ability to lead, mentor, and collaborate with cross-functional teams.
- ServiceNow Certified Master Architect (CMA) or Certified Application Developer (CAD) credentials.
- Experience with additional ServiceNow modules: Workplace Service Delivery, GRC, HRSD, SecOps, or CSM.
- Familiarity with Agile/Scrum methodologies and ITIL principles.
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