Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6+ Month(s)
Skills
ITSM
CSA
ITAM
ITOM
HRSD
Job Details
Title: ServiceNow Senior Advisory Consultant
Location: Plano, TX (Remote)
Duration: 06 Months
Role Overview:
Client is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities:
- Advisory & Strategic Consulting
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
- Technical Implementation & Platform Expertise
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.
- Proposal & SOW Development
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications:
- 7+ years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery 3 + years.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations 5+ Years.
- 2+ Years of experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions 5+ Years.
- ServiceNow certifications CSA and 2+ CIS (any) required, ITIL preferred.
- Excellent communication and stakeholder engagement skills.
Why Join Us:
- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Collaborate with experts in advisory, architecture, and delivery.
- Enjoy a flexible, remote-friendly work environment with growth opportunities.
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