ServiceNow Senior Business Analyst

Description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.

Together, we know our people are our difference-for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

MetaPhase is seeking a Business Analyst with a minimum of five (5) years of experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. You will be stepping into a growing team where you can leverage your experience in ServiceNow to deliver on existing engagements and to play a role in our corporate ServiceNow Business Practice.

The ServiceNow Senior Business Analyst is a high visibility position within the project team. Responsibilities may include leading workshops to gather detailed business requirements, contributing to strategic project plans, working with stakeholders across the agency to implement solutions that meet customer needs, and leading agile scrum ceremonies. Candidates must work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership.

Basic Qualifications (Required)

• Five (5)+ years experience in federal government IT consulting
• Two (2)+ years of experience with the ServiceNow platform, specifically in CSM or PSDS.
• Flexible to support a range of special IT projects and ad hoc tasks from client leadership
• Intense curiosity for emerging IT trends and a passion for problem solving
• Ability to learn new systems or processes quickly to communicate stakeholder needs and drive towards solution development
• Comfortable working with senior executive leadership and managing stakeholder engagement for high-visibility projects
• Excellent written and verbal communication skills
• Strong knowledge of the SDLC both Agile and Waterfall or similar development implementation frameworks

Additional Qualifications (Desired)

• Knowledge of Federal IT needs
• Understanding or experience with CRM / SaaS platform (i.e. ServiceNow)
• Holds relevant certifications in business analysis, project management, service management, or enterprise architecture (e.g. CBAP, PMP, ITIL, TOGAF, BPMN)

Essential Responsibilities

• Proactively engage with clients to identify challenges, recommend solutions, and manage expectations across different stakeholder groups
• Liaison between project teams, client leadership, teaming partners, and customer stakeholders to promote integration, collaboration, and innovative thinking
• Identify and solve the core business need, turning vague or aspirational business requirements into clear and concise functional and non-functional requirements
• Drive discovery and implementation efforts for maturing customer requirements and aligning proposed IT solutions to organizational objectives
• Support team and strategic leadership alignment workshops and planning to keep all interested parties engaged in the project's success

Work Location

Hybrid - Washington, D.C.

Education Level

Minimum High School Diploma/GED

Clearance Level

Active Clearance (or ability to obtain Public Trust Clearance)

About MetaPhase Consulting

MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

Fastest Growing

• Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023
• Washington Technology Fast 50 Award - 2020, 2021
• Financial Times America's Fastest Growing Companies - 2021, 2022, 2023

Best Places to Work

• Washington Post Best Places to Work - 2022, 2023
• Washington's Business Journal's Best Places to Work - 2021, 2022
• Virginia Business Magazine's Best Places to Work - 2021, 2022, 2023
• Northern Virginia Technology Council Top 100 Technology Firms - 2020

Company & Individual Awards

• 2021 Washington Business Journal Small Business - CEO of the Year
• 2021 FedScoop 50 - Industry Leadership Award Nominee
• 2021, 2023 Moxie Award Finalist
• 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
• 2022 FedScoop Best Bosses Finalist - Brett McLaren
• 2022 Washington Business Journal 40 under 40 - Brett McLaren
• 2022 FedHealth IT and G2XChange Women in in Leadership Awards - Beth Angerman
• 2022 George Mason University Prominent Patriots in Business - Fred Costa
• 2022 TiE DC Capital ELITE Award
• 2023 Elev8 Gov Con Finalist
• 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million

MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.
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