ServiceNow Solutions Architect (VISA INDEPENDENT CANDIDATES ONLY)

Foundational Key Responsibilities (3 Roles)

• Conduct targeted inquiries with application teams to assess CSDM alignment and identify opportunities to enable service mapping.
• Implement standardized taxonomies and enforce CSDM-aligned structures through collaboration with Service Owner teams.
• Enhance architecture documentation and define opportunities to streamline application of the data model.

Sustainability Key Responsibilities (1 Role)

• Contribute to discussions for remediation of legacy technical debt and redesign workflows to out-of-the-box (OOB) standards.
• Oversee automation strategies for record creation, validation, and relationship modeling.
• Support complex troubleshooting for catalog, workflow, and data modeling issues.
• Partner with internal development teams for shared backend changes.

Required Experience

• 5+ years implementing CSDM in enterprise-scale ServiceNow environments.
• Deep knowledge of CSDM 4.0+ and CMDB structures, lifecycle states, and dependency mapping.
• Experience driving alignment of ITSM practices to OOB standards.
• Proven ability to design large-scale automation for data integrity.
• Demonstrated engineering mindset with the ability to design efficient, scalable workflows by deeply understanding ServiceNow platform capabilities, CSDM architecture, and CMDB data relationships.
• Proficiency in process alignment, ensuring workflows, data models, and ownership structures are consistent across CSDM, CMDB, ITSM, and intake practices.
• Background in governance frameworks, intake redesign, or cross-team architecture alignment.
• Experience collaborating within multi-vendor programs and internal platform teams.
• Demonstrated proficiency in Service Mapping, including both tagged-based and discovery mapping approaches, supporting accurate alignment of application services and technical CIs within enterprise-scale environments.