Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
ServiceNow
ITSM
SAP
Javascript
rest
SME
Saas
Job Details
Role: ServiceNow Sr. Technical Consultant (ITSM) - Remote
We are seeking a seasoned ServiceNow professional with 10+ years of hands-on experience in designing, developing, and implementing ITSM solutions. The ideal candidate will lead end-to-end ServiceNow engagements, drive platform enhancements, and deliver scalable integrations with enterprise systems like SAP and Workday.
Key Responsibilities:
- Lead full lifecycle ServiceNow ITSM implementations and custom app development
- Design and develop technical solutions using JavaScript, Flow Designer, Scripted APIs, and integration protocols (REST/SOAP)
- Collaborate with architects, SMEs, and process consultants to deliver business-aligned outcomes
- Translate complex technical concepts into clear business language for stakeholders
- Document and secure approvals for technical designs and final solutions
- Mentor junior developers and contribute to internal IP development
Required Skills & Certifications:
- ServiceNow System Administrator & Certified Implementation Specialist (ITSM preferred)
- Strong programming skills in JavaScript, Java, or similar languages
- Proven experience with REST/SOAP integrations and ServiceNow platform customization
- Deep understanding of ITIL practices and Agile methodologies
- Excellent communication, analytical, and presentation skills
- ITIL v3 certification preferred
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