ServiceNow Techno-Functional Consultant

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
25% Travel

Skills

Business Requirements Gathering
Change Management
Test Plans
ServiceNow
Quality Assurance
JavaScript
Customer Relationship Management (CRM)
CSA
CIS
IT Operations
Database Design
Data Modeling
Collaboration
Specification Gathering
Software Design

Job Details

Data-Core Systems Inc. is seeking a seasoned ServiceNow Techno-Functional Consultant with a strong grasp of both the technical and functional aspects of the ServiceNow platform. This role requires close collaboration with clients to deliver tailored ServiceNow solutions that enhance their operational efficiency and service delivery. The ideal candidate will have deep knowledge of the ServiceNow platform and its Pro modules, with experience in implementation, configuration, integration, and process alignment across ITSM and ITOM.

Key Responsibilities:

  1. Solution Architecture & Design:
    Architect and propose scalable ServiceNow solutions in alignment with client objectives and ServiceNow's product roadmap.
  2. Module Implementation & Configuration:
    Implement and configure advanced ServiceNow Pro modules such as ITSM Pro, SAM Pro, HAM Pro, ITOM Discovery, and ITBM Pro (Project Management).
  3. Technical Development:
    Build custom applications, workflows, integrations, and scripts using JavaScript, Jelly, and ServiceNow’s APIs.
  4. ATF Ownership:
    Lead the development and maintenance of the Automated Testing Framework (ATF) across enhancement and project efforts.
  5. Requirements Management:
    Collaborate with Product Owners and stakeholders to gather and translate requirements into Agile user stories and epics.
  6. Agile Delivery & Collaboration:
    Participate in Agile ceremonies, contribute to sprint planning, and drive backlog grooming and delivery with client and vendor teams.
  7. Stakeholder Engagement:
    Interface with business and IT stakeholders to provide strategic guidance, status updates, and ensure solution adoption.
  8. Documentation & Knowledge Transfer:
    Prepare technical documentation and conduct knowledge transfer sessions with client teams to ensure long-term support readiness.

 

Required Skills & Qualifications:

  • Education:
    • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Certifications (preferred):
    • ServiceNow Certified System Administrator (CSA)
    • Certified Implementation Specialist (CIS)
    • Additional module-specific certifications are a plus
  • Experience:
    • 8–10 years of experience in ServiceNow development, implementation, and consulting
    • Proven experience working on Agile teams and managing technical delivery
  • Core ServiceNow Expertise:
    • ITSM Pro
    • Software Asset Management Pro (SAM Pro)
    • Hardware Asset Management Pro (HAM Pro)
    • ITOM Discovery
    • IntegrationHub Pro
    • ITBM Pro (Project Management)
    • ServiceNow Automated Testing Framework (ATF)
  • Technical Skills:
    • JavaScript, Jelly scripting
    • REST/SOAP API integration
    • Data modeling, CMDB, and platform configuration
  • Functional Expertise:
    • ITSM, ITOM, ITAM, and Project Portfolio Management (PPM)
    • Business analysis and process consulting
    • Agile methodology and toolchains
  • Soft Skills:
    • Strong communication and interpersonal skills
    • Leadership in mixed resource teams
    • Client-facing consulting experience

We are an equal opportunity employer.

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