Site Inspection Manager

Title- Site Inspection Manager

Location: Remote

Company Background

APV is an innovative Woman-Owned Small Business (WOSB) providing services to Government customers at the federal and state levels in three key focus areas: High-End IT Consulting, Emerging Technology and Training Solutions, and Human Capital Services. Established in 2007, APV has completed 70+ prime contracts and currently oversees 25+ task orders, consistently achieving high client satisfaction, CPARS, and customer accolades. Our success is fueled by our skilled and motivated workforce, reflected in our impressive employee retention rate exceeding 90%.

APV has a wide portfolio of contracts and Best-in-Class contract vehicles, including GSA MAS, OASIS Small Business, and 8(a) Pool 1, CIO-SP3 SB & 8(a) across all functional areas, HCaTS, and several other industry-specific BPA and IDIQs.

APV is a mature company dedicated to quality and exceptional delivery to meet its clients missions. We understand personnel are an essential part of this. We hire the best and take care of the people who come to work for us. We continue to maintain employee satisfaction and have a high retention rate, well above the industry average for our small business peers. We do this through our corporate practice that emphasizes employee satisfaction through the three C s Culture, Compensation, and Career Development.

Duties:

• Lead end-to-end field operations across assigned regions (urban/rural/remote), including inspector readiness, scheduling/dispatch, adherence to SOPs and attempt rules (e.g., max attempts; required wait periods).

• Ensure evidence capture meets standards (required photo set with date/time, geotag, device metadata; signatures; chain-of-custody).

• Coordinate with the inspection work-order and status-tracking systems to manage acceptance/ETA and resolve first-line send-backs.

• Manage surge capacity and after-hours support to meet 48-Hour/7-Day/15-Day/30-Day SLAs; rebalance coverage for weather/access constraints.

• Collaborate with PM and QA Manager on trend reviews and targeted corrective actions (training res, SOP clarifications).

• Track field KPIs (acceptance time, on-time arrival, revisit rates, refusal/closure codes) and provide inputs to monthly reporting.

• Support transition-in by validating field readiness, onboarding inspectors, and confirming SOP/tool access.

Required skills

• 5+ years leading distributed, high-volume field operations (inspections, audits, investigations, or equivalent).

• Demonstrated success managing large inspector networks, surge planning, and escalations.

• Proficiency with mobile capture workflows, photo/EXIF standards, and geo-validation practices.

• Strong collaboration with QA/PMO; data-driven approach to reducing defects and improving cycle time.

Preferred Experience

• Expertise with site-verification methods in healthcare or regulated industries; working knowledge of provider-enrollment concepts (DMEPOS, IDTF).

• Prior CMS/MAC or Medicare/Medicaid enrollment-integrity experience.

• Background in training design/delivery for field staff.

• Experience with contractor performance frameworks (QASP/QCP) and SLA management.

Other Duties

• Lead weekly field stand-ups; contribute to risk/issue logs and SOP updates.

• Assist in stakeholder demos/walkthroughs of field workflows, including virtual-visit protocols.

About APV

APV is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.