Site Operations Manager

Job Title: Site Operations Manager Location: Hillsboro, Oregon

About the Company:

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Summary:

The Site Operations Manager is responsible for leading operations in a critical spare parts management program at a busy client manufacturing site. This role requires hands-on experience in supply chain logistics, inventory management, people management, and client-facing operations. The ideal candidate will have a strong background in managing complex workflows, experience dealing with technical products and components, and the drive to ensure service level excellence, customer satisfaction, process efficiency, and continuous improvement.

Key Responsibilities:

• Oversee daily site operations including warehousing, shipping/receiving, production support, and inventory control for technical or engineered products.
• Lead, mentor, and manage a cross-functional operations team, including warehouse personnel, supervisors, and support staff.
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics.
• Attend regular operational and strategic meetings with clients to present KPIs, discuss ongoing issues, and align on performance goals.
• Build and maintain strong relationships with key customer contacts, serving as the primary escalation point for site-level concerns.
• Drive root cause analysis and resolution of operational issues, especially those involving technical product specifications, quality, or fulfilment challenges.
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction.
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling technical goods or equipment.
• Develop and manage the site s operational budget, including labor planning, equipment needs, and vendor services.
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste.

Required Qualifications:

• Bachelor s degree in Supply Chain , Business , Engineering , or related field (preferred).
• 5+ years of experience in operations or site management, preferably in logistics, warehousing, or technical product environments.
• Proven expertise in inventory control, material flow, and ERP/WMS systems.
• Experience working with complex, high-value, or engineered products.
• Strong client engagement skills with the ability to manage escalations and represent operations in executive-level meetings.
• Excellent leadership, communication, people management, and problem-solving abilities.
• Proficient in Microsoft Office, and familiar with supply chain tools and data reporting platforms.

Preferred Attributes:

• Passionate about collectively working to deliver the highest possible level of customer service.
• Previous experience working with SAP, Maximo, WMS an advantage
• Experience dealing with critical spare parts for MRO applications.

Working Conditions:

• On-site leadership role with regular interaction on the floor and in client-facing meetings.
• May require occasional travel to other customer locations or regional company hubs.
• Flexibility to support after-hours or weekend operations as needed.